Private Cloud Engineer - Expert

Job Summary:

Key Responsibilities:

• Provide support for private cloud infrastructure, including virtual machines, storage, and network components
• Troubleshoot and resolve complex issues related to private cloud infrastructure, including performance and security-related issues
• Participate in planning and implementation of Change in the infra and ensure flawless execution
• Perform routine maintenance and updates to private cloud infrastructure
• Automate routine tasks and processes using scripting and automation tools
• Assist in the creation and implementation of backup and disaster recovery plans
• Work collaboratively with other IT teams to ensure proper integration and functionality of private cloud systems with other IT systems
• Develop and maintain documentation of private cloud infrastructure, including procedures and best practices
• Participate in on-call rotation for after-hours support as needed
• Provide customer service and technical support to internal and external clients

Technical Skills:

• Good Working knowledge on Commvault backup Tool, understanding of the Issues, troubleshooting skills and finding, documenting RCA
• Experienced in Windows and Unix/Linux server backup and restores including routine patching in a Commvault environment
• Knowledge in handling database backup and restores from/to VMs, such as MS SQL, MySql, Hana, DB2, OracleKnowledge in TCP/IP and SAN, NAS technologies
• Knowledgeable in Commvault auditing, command line operations, logging, and reporting
• Perform all chargeback estimation, provisioning, and documentation tasks in a timely manner
• Produce regular reports for management, to assist in cost recovery, capacity planning and consolidation
• Ensure adherence to the published compliance frame work
• Monitor by conducting periodic audits to ensure all compliance aspects are adhered to; Analyse and publish reports on the findings; discuss with the concerned stake holders and follow up on the closure
• To prepare business requirement documents for automation/enhancement of the Backup environment, lead pilot and testing efforts of a process rollout including preparation of training material and ensure that customer queries on a new process are responded to
• Good Document writing skills and SOP preparation
• Good Skills in Handling Incidents, Changes and Problem ManagementTo independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
• To provide support for on call escalations or L3 level support and doing incident and problem managementWork on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives
• To adhere to quality standards, regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• Flexibility to work in 24\7 shifts

3. Storage: