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NTT DATA
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Principal Service Delivery Governance Specialist

Principal Service Delivery Governance Specialist

NTT DATA

5 - 9 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

compliance continuous improvement risk mitigation budget management service improvement itil six sigma project management governance frameworks service level agreements process enhancements business continuity policies coaching mentoring

Work Mode

On-site

Job Type

Full Time

Job Description

As a Principal Service Delivery Governance Specialist at NTT DATA, you will play a critical role in ensuring effective governance and oversight of our service delivery operations. Your primary focus will be to lead the development and implementation of governance frameworks, drive compliance with service level agreements (SLAs), and collaborate with stakeholders to optimize service delivery processes and outcomes. Additionally, you will be responsible for coaching and providing mentoring to less experienced team members. Key Responsibilities: - Regularly track and analyze key performance indicators (KPIs) to evaluate service delivery performance and identify areas for improvement. - Participate in service reviews, contribute insights and recommendations for process enhancements, and drive continuous improvement initiatives. - Proactively identify and mitigate service delivery risks, ensuring compliance with regulatory requirements, industry standards, and internal policies. - Develop and implement a robust governance framework to monitor and manage service delivery operations, ensuring alignment with organizational goals. - Provide guidance and mentorship to junior team members, fostering their professional growth in service delivery governance practices. - Collaborate with business development teams to design and implement service delivery strategies for new client engagements. - Monitor the budget vs. spend of platform cost and ensure alignment with Business Continuity Policies and Framework. - Drive governance of committed vs. delivered automation and the service improvement plan. - Provide coaching and mentoring to less experienced team members and perform any other related tasks as required. Knowledge and Attributes: - Extended knowledge of governance frameworks such as ITIL. - Strong analytical and problem-solving skills to address service delivery gaps and improvement opportunities. - Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and influence stakeholders. - Detail-oriented mindset with a focus on accuracy and quality in all aspects of work. - Project management skills to prioritize tasks, manage multiple initiatives, and meet deadlines effectively. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Business Management, Internal Auditing, Compliance, or a related field. - Desirable certifications include ITIL and Six Sigma. Required Experience: - Extended experience in service delivery governance, service management, or a related role with a strong understanding of IT service management principles and practices. Workplace Type: - Hybrid Working NTT DATA is an Equal Opportunity Employer where you can continue to grow, belong, and thrive in a diverse and inclusive workplace. Join us in making an impact and pushing the boundaries of what is possible.,

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Principal Service Delivery Governance Specialist