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NTT DATA
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Principal Service Delivery Governance Specialist

Principal Service Delivery Governance Specialist

NTT DATA

5 - 9 years

0 Lacs

karnataka

Posted:5 days ago| Platform: Shine logo

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Skills Required

compliance process optimization risk mitigation budget management service improvement project management governance frameworks service level agreements slas business continuity polices business continuity recovery strategies

Work Mode

On-site

Job Type

Full Time

Job Description

As a Principal Service Delivery Governance Specialist at NTT DATA, you play a crucial role in ensuring effective governance and oversight of service delivery operations. Your role involves leading the development and implementation of governance frameworks, driving compliance with service level agreements, and collaborating with stakeholders to optimize service delivery processes and outcomes. Additionally, you will provide guidance and mentorship to junior team members to foster their professional growth in service delivery governance practices. Key Responsibilities: - Regularly track and analyze key performance indicators (KPIs) to evaluate service delivery performance and identify areas for improvement. - Participate in service reviews, contribute insights for process enhancements, and drive continuous improvement initiatives. - Proactively identify and mitigate service delivery risks to ensure compliance with regulatory requirements and internal policies. - Develop and implement a robust governance framework to monitor service delivery operations and ensure alignment with organizational goals. - Collaborate with business development teams to design and implement service delivery strategies for new client engagements. - Monitor budget vs. spend of platform costs and drive governance of committed vs. delivered automation. - Drive the service improvement plan and provide coaching and mentoring to junior team members. Knowledge and Attributes: - Extended knowledge of governance frameworks such as ITIL. - Strong analytical and problem-solving skills to address service delivery gaps and improvement opportunities. - Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and influence stakeholders. - Detail-oriented mindset with a focus on accuracy and quality in all work aspects. - Project management skills to prioritize tasks, manage initiatives, and meet deadlines effectively. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Business Management, Internal Auditing, Compliance, or a related field. - Desirable certifications include ITIL and Six Sigma. Required Experience: - Extensive experience in service delivery governance, service management, or a related role with a strong understanding of IT service management principles and practices. The workplace type for this position is Hybrid Working. NTT DATA is an Equal Opportunity Employer.,

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Principal Service Delivery Governance Specialist