Principal Consultant, Business Analyst SFDC

Genpact is a global professional services and solutions firm dedicated to delivering impactful outcomes that shape the future. With a workforce of over 125,000 individuals spread across 30+ countries, we are fueled by curiosity, agility, and a commitment to driving enduring value for our clients. Our purpose, the relentless pursuit of creating a world that functions better for people, propels us to serve and transform leading enterprises worldwide, including the Fortune Global 500, through our deep business and industry expertise, digital operations services, and proficiency in data, technology, and AI. As a Principal Consultant, Business Analyst SFDC at Genpact, your primary responsibility will involve simplifying intricate IT systems solutions for customers spanning various industries. You will excel in structuring process capture and improvement initiatives, as well as guiding clients through pragmatic decision-making processes. Your key responsibilities will include: - Analyzing and documenting requirements while effectively communicating them to the Technology team members. - Model business processes and identify areas for process enhancement. - Evaluate the impact on business by identifying issues, risks, and benefits of both current (as-is) and proposed (to-be) solutions. - Draft concepts, functional designs, user stories, acceptance criteria, use cases, and business process design/requirement documents. - Engage in solution implementation, training, and testing while supporting business transition and change establishment. - Develop customer relationships at grassroots and mid-management levels to facilitate effective account management, with support from the Program/Implementation Manager/Lead. Qualifications we are looking for: Minimum Qualifications: - Proficiency in one or more domain areas such as Banking (experience in Remediation process would be advantageous), F&A, supply chain, etc. - Experience in Operational excellence-related projects. - Strong background in drafting functional design documents and user stories for agile development projects. - Expertise in leading requirements gathering workshops and business analysis within agile projects. - Experience in managing complex software projects. - Digital proficiency, well-versed with Genpact digital tools. Preferred Qualifications/ Skills: - Proficient in stakeholder management. - Possess critical thinking and problem-solving skills. - Capable of making quick and independent decisions. - Excellent documentation and writing capabilities. - Strong communication and listening skills. - Confident in presenting information effectively. This is a full-time position as a Principal Consultant based in India, Noida. The education level required is Bachelor's/Graduation/Equivalent. The job posting was on May 22, 2025, at 8:27:21 AM, with an unposting date of June 21, 2025, at 1:29:00 PM. The primary skill for this job role is Digital.,