Principal Banking Partner - NR

The role of aPrincipal Banking Partner - NRI involves acquiring and managing relationships with Non-Resident Indian (NRI) clients, providing tailored financial solutions, and ensuring high levels of customer satisfaction.

Core Responsibilities:

• Client Relationship Management:

  Act as the primary point of contact for NRI clients, understanding their financial needs, goals, and preferences to provide customized banking solutions.

• Business Development & Acquisition:

  Actively prospect and acquire new NRI clients through various channels, including referrals from existing customers, networking, and outreach efforts.

• Product Cross-Selling:

  Drive customer engagement by cross-selling a range of investment and non-investment products such as life insurance, general insurance, mutual funds, forex services, remittances, and loans.

• Portfolio Management:

  Grow the liabilities portfolio by increasing account balances (CASA deposits) of existing NRI customers and enhancing profitability by capturing a larger share of their wallet.

• Financial Advisory:

  Provide personalized banking and investment advice, keeping clients informed about market trends, interest rate changes, and exchange rate fluctuations.

• Compliance & Documentation:

  Ensure all operations adhere to internal bank policies and regulatory requirements, particularly the Foreign Exchange Management Act (FEMA) regulations related to NRI business.

• Service & Support:

  Coordinate with internal product and operations teams to provide seamless access to other products and ensure prompt resolution of customer complaints and queries.

• Strategic Planning:

  Evaluate growth strategies based on competitor analysis and customer feedback, planning and conducting special sales initiatives and events for prospective and existing clients.

Key Skills and Qualifications

• Experience:

  6-7 years of relevant experience in branch banking, relationship management, or the financial services industry, with specific exposure to the NRI segment.

• Knowledge:

  Strong understanding of NRI banking products (e.g., NRE/NRO accounts), services, and the associated regulatory framework.

• Communication:

  Excellent communication and interpersonal skills, with the ability to build trust and rapport with high-net-worth individuals (HNIs) and their families.

• Education:

  A bachelor's degree in business, finance, or a related field is generally required.

• Attributes:

  Dynamic, results-oriented, customer-focused, with strong sales planning and analytical abilities.