Supervisor - Banking Process

7 - 12 years

10 - 11 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

  • Lead and manage teams in Quality or Operations for Banking processes to ensure service excellence.
  • Oversee compliance with FCC, AML, and KYC guidelines and implement process controls.
  • Monitor performance metrics, conduct audits, and ensure adherence to SLAs and quality standards.
  • Mentor and coach team members to improve efficiency, accuracy, and productivity.
  • Collaborate with internal and external stakeholders to resolve process-related issues.
  • Drive process improvement initiatives to enhance operational effectiveness and compliance.
  • Prepare reports, analyze trends, and provide recommendations to senior management.

Experience:

Qualification:

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