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BT Group
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Pricing and Ordering Support

Pricing and Ordering Support

BT Group

0 years

0 Lacs

delhi india

Posted:4 days ago| Platform:

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Skills Required

pricing support quoting service excel portfolio costing resolve management leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Why this job matters

This role is responsible for accurate and timely pricing and ordering of BT complex products for BT’s customers across a set of BT products providing expertise on product, technical, and process aspects for quoting and delivery requirements. Pricing and Ordering Support is key to increase customer satisfaction and to ensure a high quality service fulfilled in a timely manner.

Total experience between 2-5yrs, relevant experience minimum 1yr
Excellent knowledge on MS Applications like MS Excel, MS Powerpoint
Commercial and technically sound
Proactive attitude towards completing high quality work on time
Ability to work with needs and risks from all stakeholders and negotiating the required outcomes

What You’ll Be Doing

Work with BT teams to provide costs and orders for complex service requests
Follow and run product or service specific processes
Receive and validate BT Portfolio product pricing and order submission requests from BT internal teams
Confirm availability of requested solution and ensure all details are received from and provided to requestor
Produce feasible alternative solutions for pricing or ordering in case of complications, complete with expected benetfits or risks with regards to each proposed solution
Perform BT Portfolio product costing/pricing and ordering using the BT standard toolset within the agreed SLAs and right first time
Manage the handovers between the different BT departments during pricing and ordering activities and promptly raise and resolve any issue
Keep the requestor informedabout the progress of their request
Highlight possible improvements in the process

The Skills You’ll Need

Customer ServiceCommunicationIssue ResolutionContinuous ImprovementProblem SolvingService Level Agreement ManagementOrder ManagementSupplier ManagementTechnical SupportBusiness Process ImprovementEscalation ManagementProject/Programme ManagementDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

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BT Group

Telecommunications

London Ipswich

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Pricing and Ordering Support

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Why this job matters

What You’ll Be Doing

The Skills You’ll Need

Our leadership standards

Looking in:

Leading inclusively and Safely

Owning outcomes

Looking out:

Delivering for the customer

Commercially savvy

Looking to the future:

Growth mindset

Building for the future

More Jobs at BT Group