Pricing and Ordering Support

Why this job matters

This role is responsible for accurate and timely pricing and ordering of BT complex products for BT’s customers across a set of BT products providing expertise on product, technical, and process aspects for quoting and delivery requirements. Pricing and Ordering Support is key to increase customer satisfaction and to ensure a high quality service fulfilled in a timely manner.

• Total experience between 2-5yrs, relevant experience minimum 1yr
• Excellent knowledge on MS Applications like MS Excel, MS Powerpoint
• Commercial and technically sound
• Proactive attitude towards completing high quality work on time
• Ability to work with needs and risks from all stakeholders and negotiating the required outcomes

What you’ll be doing

• Work with BT teams to provide costs and orders for complex service requests
• Follow and run product or service specific processes
• Receive and validate BT Portfolio product pricing and order submission requests from BT internal teams
• Confirm availability of requested solution and ensure all details are received from and provided to requestor
• Produce feasible alternative solutions for pricing or ordering in case of complications, complete with expected benetfits or risks with regards to each proposed solution
• Perform BT Portfolio product costing/pricing and ordering using the BT standard toolset within the agreed SLAs and right first time
• Manage the handovers between the different BT departments during pricing and ordering activities and promptly raise and resolve any issue
• Keep the requestor informedabout the progress of their request
• Highlight possible improvements in the process

The skills you’ll need

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation. Building for the future
I build diverse future-ready teams where all individuals can be at their best.