Presales Executive

1. JOB DETAILS:

POSITION TITLE:

CUSTOMER ADVISOR

DEPARTMENT:

PRE SALES

AGE CRITERIA:

MAX -32 YEARS

LOCATION:

HYDERABAD

COMPANY NAME:

N. K. REALTORS PVT. LTD

2. JOB PURPOSE:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

3. JOB RESPONSIBILITIES:

• A. DAILY RESPONSIBILITIES

• 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.
• 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.
• 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.
• 4. Must ensure the following up of:
• - Call Back
• - Call Drop
• 5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM
• 6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.
• 7. Responsible for following up of the Digital Leads.
• 8. One needs to acquire Face to Face appointments from all prospects.
• 9. One needs to attend walk in customers at our H.O.
• 10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

• B. WEEKLY RESPONSIBILITIES

• 1. The customer care executives are required to make paper calling for generation of other services leads.
• 2. They are also required to maintain the Project Brochures as physical copies at the HO.

• C.

  Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.

4. SKILLS & QUALIFICATION:

• Qualification -

  12 Years of Formal Education (any stream)

• Experience

  6months - 3 years experience handling similar profile.

• Competencies

  –

English – Excellent Verbal and Written skill - Required

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