8 Customer Advisor Jobs

Customer Advisor - International Voice Process To schedule an Interview call - +91 8660813823 - HR Barsha Requirements:- Excellent Communication skills in English. Minimum 1 year of BPO experience. Candidates who are in Bangalore are only Preferred. Immediate joiners only!!!! Job Description As an International Voice Process Associate for a US Health Care domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound queries from customers in a professional and friendly manner. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Manyata Tech Park, Bangalore, Karnataka - Shifts: Rotational Shift (5 days work /2 days off) - Salary- Upto 7LPA - Immediate Joiners Only!!!! Interested Candidate Can Contact To - 8660813823 - Barsha barsha@yourpitch.com

Insurance Associate Position Title: Sr Associate Reports to (Responsibility Level): Assistant Manager Supervises: NA Location: Jaipur Global Grade: GG 8 Complexity: PID/s Load Mapping: Working within the Customer Service team supporting our Individual Protection business line, this role is responsible for delivering an exceptional customer service and is the first point of contact for our existing customers and advisers regarding claims queries and admin. The role consists of completing claims administration tasks following a customer, advisor, or internal request. This includes but not limited to, issuing, and reviewing claim forms, registering new claims, and setting reserves, manage claims queries and chasing information. These will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances, identifying, and supporting vulnerable customers, managing dissatisfactions/complaints, and working well as part of the wider team. Customer Service: Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Follow processes to address customer and advisor requests e.g., direct debit queries/changes, personal detail amendments, policy changes, etc. Claims: Work alongside the claims team to complete key administration tasks. Accurate payment of all claims related to medical fees in a timely and efficient manner. Verification of appropriateness of fee payment and raising payment requests and issuing letters. Support the claim requirements for information through timely and efficient chasing of information, proactively ensuring that the contact is managing our request. Chasing information via appropriate forms of communication. Maintaining accurate file records of all actions taken. Reviewing new claims and identifying missing items to be requested. Collate information required by claims assessors. Undertake technical admin checks on new claims. Others: Maintain an up-to-date level of product specific knowledge by being attentive to, and acting upon information delivered in team meetings, training, and other briefings. Proactively identify and recommend process improvements. Education, Technical Skills & Other Critical Requirement Education Bachelor s degree (Any Stream) or diploma education. Experience (In Years) Candidates should have a strong background in customer service and/or administration with 1-3 years experience. Demonstrate a strong customer focus, with passion for ensuring the customer receives the right support and solutions Technical Skills Excellent written and verbal communication skills (verbal communication limited with UK Ops Team) Excellent customer service skills. Excellent inter-personal skills, with the ability to liaise with people at all levels. Ability to work efficiently with good attention to detail. Accurate and able to demonstrate a high level of organization. Ability to multi-task and priorities workload. Self-motivated, enthusiastic with a can do attitude . Good team player with the ability to work on own initiative. A good understanding of compliance, legal and FCA regulations (full MetLife Corporate training will be provided) Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops Non-Voice Rule & non-rule-based decision making, domain knowledge, extensive customer communication (Email only)

1. JOB DETAILS: POSITION TITLE: CUSTOMER ADVISOR DEPARTMENT: PRE SALES AGE CRITERIA: MAX -32 YEARS LOCATION: HYDERABAD COMPANY NAME: N. K. REALTORS PVT. LTD 2. JOB PURPOSE: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. 3. JOB RESPONSIBILITIES: A. DAILY RESPONSIBILITIES 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers. 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours. 3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources. 4. Must ensure the following up of: - Call Back - Call Drop 5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM 6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame. 7. Responsible for following up of the Digital Leads. 8. One needs to acquire Face to Face appointments from all prospects. 9. One needs to attend walk in customers at our H.O. 10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business. B. WEEKLY RESPONSIBILITIES 1. The customer care executives are required to make paper calling for generation of other services leads. 2. They are also required to maintain the Project Brochures as physical copies at the HO. C. Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments. 4. SKILLS & QUALIFICATION: Qualification - 12 Years of Formal Education (any stream) Experience 6months - 3 years experience handling similar profile. Competencies – English – Excellent Verbal and Written skill - Required .

We are looking for a Payroll Subject Matter Expert who has in-depth knowledge of Functional Payroll Configuration and Oracle Cloud Business Process Expertise with experience in US Payroll, Union payroll and US taxes. The resource s roles and responsibilities would entail: Design, and solve complex payroll requirements, in Payroll Accounting configuration 1) Oracle HCM Cloud/Fusion Payroll 2) Oracle HCM Cloud/Fusion Payroll Cost allocation and Accounting distribution 3) Payroll Tax Processing Expertise 4) Experience designing complex Payroll Flows in Oracle Cloud Advising clients on proper usage of Oracle Cloud Payroll. Perform Mid-Year Balance Initialization for USA Legislation Perform Payroll Parallel Run Reconciliations Understand Clients requirements & prepare the Function Design Documents for Payroll Interfaces, Reports & Fast Formula Configure Payroll Module using FSM, HDL and other tools. Should possess strong knowledge on integration between Cloud Payroll & other HCM Modules. Should have worked on 401k, 403b, 457b and other USA Retirement Plans Model and test Payroll business processing solutions. Design, create, update and execute Payroll flows. Payroll Tax Processing including Month-, Quarter- and Year-End processing Conduct triage sessions with customers to determine root cause, document outstanding issues, and provide solutions and workarounds with respect to Payroll Cloud processing. Act as a customer advisor on best practices and application awareness. Development of customer-facing Payroll documentation.

We are looking for Customer support agent to look after customer concerns related to order purchased and general queries of our website. Answer inbound calls and in some cases generate outbound calls to follow up on customer complaints. Communicate with current and potential customers via telephone and email. To communicate with the customer in the language the customer is comfortable in. Record all the transaction in CRM and have a good understanding of the software. To abide by the answers handbook of FAQs provided by the firm to resolve the customer query. Accessing customer complaint ID, document personal information to create and update customer records. Ensure customer satisfaction and assist in helping for multiple concerns the customer have. Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines. Fast typing speed and quick in handling multiple windows on the desktop to multitask for the customer s concerns. Always maintain a courteous and calm manner to de-escalate stressful situations. Job Title: Customer Advisor Employment type: Full Time Departments: Call Centre Job Locations: Nagpur Number of openings: 2 Experience (years): 1-3 Qualification: Graduate Seniority Level: Executive Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Stay Connected With Us! Contact Info Plot No.33, Shankar Nagar, East WHC Road, Nagpur- 440010, Maharashtra Quick Links Our Locations Indore (C21 Mall) - 0731 2574019 / 20 Indore (MG Road) - 0731 2511701 / 02 Indore (Phoenix Citadel Mall) - 0731 6744461 / 62 Indore (Annapurna) - 0731 3125941 / 0731 3510308 Bhopal (DB City Mall) - 0755 6644561 / 62 Bhopal (Vidya Nagar) - 0755 3511020 / 21 Nagpur (Civil Lines) - 0712 2521511 / 12 Nagpur (VR Mall) - 0712 6917877 / 78 Nagpur (WHC) - 0712 3588339 / 41 Nagpur (London Street) - 0712 2950293 / 99 Raipur (Ambuja Mall) - 0771 4701114 / 15 Bhilai (Supela) - 0788 3500430 / 31 Jalgaon (Pratap Nagar) - 0257 2998339 / 40 Akola (Shakambari Square) - 0724 2991473 / 75 Chhatrapati Sambhajinagar (Akashwani Chowk) - 0240 2351511 / 12 Chandrapur (Swastik Complex) - 07172 465756 / 07172 465430

Hiring for International Voice Process for Freshers & Experience . Experience : 0-3years. Package : For freshers package upto 3.6lpa . For Experience package upto 4lpa . Requirements: Good Communication Skills. Graduation Mandate. Interview Rounds: 3 Rounds. 1. Assessment test. 2. V&A. 3. Manager Rounds. Looking for immediate joiner. Hiring for Technical support Voice and Non-Process for Freshers & Experience . Experience: 0-3years. Package : For freshers package upto 2.8lpa . For Experience package upto 3.8lpa . Requirements: Good Communication Skills. Graduation Mandate. Interview Rounds: 3 Rounds. 1. Assessment test. 2. V&A. 3. Manager Rounds. Looking for immediate joiner. Interested candidates can share your updated resume to HR Kalpana- 9154023717 (share resume via WhatsApp ) Mail id: maripeddikalpana.axis@gmail.com Refer your friend's / Colleagues

1) Oracle HCM Cloud/Fusion Payroll 2) Oracle HCM Cloud/Fusion Payroll Cost allocation and Accounting distribution 3) Payroll Tax Processing Expertise 4) Experience designing complex Payroll Flows in Oracle Cloud Advising clients on proper usage of Oracle Cloud Payroll. Perform Mid-Year Balance Initialization for USA Legislation Perform Payroll Parallel Run Reconciliations Understand Clients requirements & prepare the Function Design Documents for Payroll Interfaces, Reports & Fast Formula Configure Payroll Module using FSM, HDL and other tools. Should possess strong knowledge on integration between Cloud Payroll & other HCM Modules. Should have worked on 401k, 403b, 457b and other USA Retirement Plans Model and test Payroll business processing solutions. Design, create, update and execute Payroll flows. Payroll Tax Processing including Month-, Quarter- and Year-End processing Conduct triage sessions with customers to determine root cause, document outstanding issues, and provide solutions and workarounds with respect to Payroll Cloud processing. Act as a customer advisor on best practices and application awareness. Development of customer-facing Payroll documentation.

Assist customers in selecting and purchasing vehicles, explain features and financing options, and ensure customer satisfaction. Training provided. Freshers welcome to apply. Strong communication skills and enthusiasm for cars a plus.