Presales Associate

Company Description

Homcrafts delivers great interiors at reasonable prices, offering end-to-end home solutions. As a leading and rapidly growing organization, we have over 10 in-house designers and quality staff, including supervisors and engineers. Our dedicated team ensures top-notch design and execution for all home projects.

Role Description

This is a full-time, on-site role for a Presales Associate located in Bengaluru. The Presales Associate will be responsible for engaging with potential clients, understanding their needs, and providing appropriate solutions. Daily tasks include conducting market research, preparing presentations and proposals, collaborating with the design and sales teams, and ensuring a seamless transition from the presales to the project execution phase.

Work from office.

Freshers can apply

Exp- 0-1 Years

Communication skills should be good.

CTC-3 Lac per annum & Incentives based on performance

JOB DESCRIPTION

Make outgoing calls to potential customers to schedule high quality leads for sales.

Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.

Size opportunities to upsell services when they arise.

Follow up with potential customers in a timely manner if necessary.

Manage a large number of outbound calls in a timely manner.

Document all call information in the CRM according to standard operating procedures.

Meet personal/team qualitative and quantitative targets.

Possess strong knowledge of Livspace services to identify customer needs when qualifying them.

Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to

increase customer satisfaction and revenue.

Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create

brand awareness.

Schedule Experience Centre visits with our design team as per defined process.

Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and

complaints.

Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.

Keeping records of customer interactions and different transactions, recording details of comments, inquiries &

complaints.

Communicate effectively and professionally in all forms of communication with internal and external customers.

EXPERTISE AND QUALIFICATIONS

A graduate in any stream (10+2+3 regular education)

0-1 yrs of relevant experience in tele sales, inside sales or similar

Familiar with CRM & cloud telephony systems and practices

Customer focused and adaptable to different personality types

Have the ability to multitask, set priorities and manage time effectively

Possess previous experience in a call center dealing with Indian consumers.

Superior listening, verbal, and written communication skills

Proficient in spoken English with proper grammar & fluency