Presales Associate

Role & responsibilities

• Make outgoing calls to potential customers to schedule high quality leads for sales.
• Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell services when they arise.
• Follow up with potential customers in a timely manner if necessary.
• Manage a large number of outbound calls in a timely manner.
• Document all call information in the CRM according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets.
• Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
• Schedule Experience Centre visits with our design team as per defined process.
• Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service
• increase customer satisfaction and revenue.
• Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create
• brand awareness.
• Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and
• complaints.
• Keeping records of customer interactions and different transactions, recording details of comments, inquiries & Complaints

Preferred candidate profile

• A graduate in any stream (10+2+3 regular education)
• Familiar with CRM & cloud telephony systems and practices
• Customer focussed and adaptable to different personality types
• Have the ability to multitask, set priorities and manage time effectively
• Possess previous experience in a call centre dealing with Indian consumers.
• Superior listening, verbal, and written communication skills
• Proficient in spoken English with proper grammar & fluency