Job
Description
We are looking for a dynamic and customer-focused Relationship Manager to manage and grow a portfolio of HNI customers. The candidate will be responsible for achieving monthly targets across various liability and wealth products while ensuring service excellence and customer satisfaction. This role requires strong sales, relationship management, and cross-selling capabilities. Key Responsibilities: Achieve monthly targets across KPIs: Current Accounts (CA), Savings Accounts (SA), Term Deposits (TD), and Wealth products in terms of both numbers and value. Grow liabilities book across the mapped HNI portfolio at client/family level by conducting regular client meetings and updating CRM daily. Maintain portfolio quality by ensuring clients meet product/program balance requirements. Enhance family banking penetration and improve customer-to-group ratio within the assigned portfolio. Drive cross-sell and up-sell of income products to improve individual and group-level income product holding. Acquire new HNI clients, ensure seamless onboarding, and nurture long-term relationships through continuous engagement. Generate revenue by offering a suite of banking products and services tailored to customer needs. Leverage existing relationships for referrals and expand the NTB (New to Bank) customer base. Ensure adherence to all regulatory, compliance, and internal policy guidelines. Address and resolve customer complaints and service issues promptly and effectively. Collaborate with internal stakeholders (product, operations, compliance) to meet business and customer goals. Uphold high service standards, maintain client etiquette, and deliver 360 relationship management. Complete mandatory certifications (AMFI/IRDA/others) as required for the role. Maintain hygiene parameters like Re-KYC, Aadhaar linking, PAN updating, and more, above benchmark standards. Act as a single point of contact for customer queries, providing solutions and personalized support. Stay updated on wealth management products and recommend suitable investment options. Contribute to devising sales strategies aligned with client profiles and market opportunities. Key Results / Performance Indicators: Monthly acquisition and revenue targets Portfolio growth in CA, SA, TD, and wealth products Cross-sell and up-sell conversion ratios Customer retention and satisfaction scores Regulatory and compliance adherence metrics Preferred Candidate Profile: Graduate degree (Bachelor's); MBA preferred. 2 to 5 years of experience in the banking/financial services industry, preferably in HNI customer acquisition , service, or relationship management. Strong communication, interpersonal, and negotiation skills. Deep knowledge of banking products and services; understanding of wealth products is an added advantage. High problem-solving ability, multitasking, and conflict resolution skills. Result-oriented with a proactive approach to client engagement and revenue generation.
