Preferred Keralites / Business Analyst / Zoho Expert

Location: Kochi, Vyttila, Kerala

Employment Type: Full-Time

Experience Required: 2–3 years

Industry: IT Company

Role Overview:

We are looking for a detail-oriented and proactive Business Analyst (BA) to join our team. The ideal candidate will play a crucial role in driving project success by gathering requirements, managing stakeholder communication, and ensuring deliverables align with agreed project scopes and timelines.

Key Responsibilities:

• Follow established Standard Operating Procedures (SOPs) for all assigned projects.
• Handle user license procurement and ensure accurate partner tagging.
• Collaborate with stakeholders to gather and document project requirements.
• Ensure all developments and implementations align with the Statement of Work (SoW).
• Prepare and deliver timely case studies related to completed projects.
• Maintain clear and effective communication with business analysts, internal teams, and clients.
• Oversee and follow up on project receivables and client payments.
• Strictly adhere to project deadlines and milestones.

Required Skillset:

• Exceptional written and verbal communication skills in English.
• Strong ability in building and nurturing client relationships.
• Working knowledge of business databases and data handling.
• Familiarity with Business Process Model and Notation (BPMN) and tools like Lucid chart.
• Proficiency in Microsoft Excel for data analysis and reporting.

Preferred Qualifications (Optional):

• Bachelor's degree in Business Administration, IT, or a related field.
• Experience in software implementation projects or SaaS-based environments.
• Exposure to Zoho ecosystem is a plus.