Pre-Sales Solution Architect

We re in growth mode across the APAC region and looking for a seasoned, strategic, and high-impact Professional Services Pre-Sales Solution Architect to shape and drive transformational services programs on the ServiceNow AI, CRM & Industry Platform. This role is pivotal in expanding ServiceNow s footprint through business transformation, value-led services engagements, and AI-powered solutions.

You will partner closely with Service Sales Executives, Account Executives, Solution Consulting, and other go-to-market teams to design and position large, complex, and transformational service-led deals with some of our most strategic customers. Acting as the single thread providing continuity from sales to delivery, you will ensure that every program of work is aligned to customer outcomes, commercially sound, and positioned for successful execution.

This role isn t just about supporting growth it s about leading with AI and business transformation to help our customers achieve tangible outcomes faster, while making ServiceNow the best buying decision they ve ever made.

What You ll Do :

• Partner closely with Service Sales Executives and align with Account Executives, Solution Consulting, and other go-to-market teams to position and sell high-value professional services engagements.
• Act as the single point of continuity from sales to early delivery, providing continuity into the early phases of delivery and ensuring a seamless transition into execution.
• Lead discovery workshops with strategic and enterprise customers to uncover business goals, transformation priorities, and AI-driven opportunities.
• Translate vision into a clearly defined delivery scope producing Statements of Work (SOWs), delivery roadmaps, resource plans, and success criteria.
• Build accurate services estimates, select the right pricing model (T&M, fixed price, or subscription based), and ensure profitable delivery margins.
• Collaborate with Solution Architects, Practice Leads, and Delivery Managers to validate feasibility, identify risks, and secure the right skills for success.
• Present proposals and delivery strategies to executives, articulating both the technical solution and the business value case.
• Shape AI-enabled workflows and intelligent automation approaches that accelerate time-to-value and maximize ROI on the ServiceNow platform.
• Act as the trusted advisor during the pre-delivery phase, ensuring smooth transition from sales to delivery.

What You ll Bring

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.

• 10 + years Proven ServiceNow delivery experience in large-scale transformation programs across multiple modules.

• Strong commercial skills able to scope, estimate, and structure profitable deals.
• Executive presence and the ability to engage with C-level stakeholders.

• Demonstrated success in pre-sales or solution architecture for professional services and advisory services

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• Ability to lead discovery workshops, identify value opportunities, and translate vision into deliverable outcomes.
• Strong market insight into industry trends and their impact on customer transformation priorities, particularly in AI, CRM, and enterprise service management.
• A collaborative, one-team mindset skilled at working across sales, solution consulting, and delivery organisations.
• ServiceNow certifications (CSA, CIS, CMA/CTA) strongly preferred

Why Join Us

• Influence multi-million-dollar transformation programs at the earliest stage.
• Work directly with enterprise customers on high-impact ServiceNow and AI-driven initiatives.
• Be part of a team that values both outcomes and excellence in delivery.
• Competitive compensation, performance bonuses, and clear career growth opportunities.