Pre - Sales Associate

Job Description Pre-Sales Executive (Interiors)

Position:

About the Role

We are seeking a proactive and customer-focused Pre-Sales Executive to support our interior design and fit-out projects. The role involves engaging with prospective clients through inbound and outbound calls, understanding their requirements, nurturing leads, and coordinating with the design/sales team to ensure smooth conversion.

Key Responsibilities

• Inbound Calls

  :
• Attend and respond to client inquiries received via phone, email, or online channels.
  
• Provide information on interior services, company offerings, and process.
  
• Capture client details and qualify leads for further engagement.
  

• Outbound Calls

  :
• Proactively reach out to potential customers from databases, campaigns, and referrals.
  
• Follow up with leads, schedule site visits, and set up meetings with sales/design teams.
  
• Nurture warm leads and re-engage dormant prospects to maximize conversion.
  

• Lead Management

  : Maintain updated lead database and ensure timely follow-ups.

• Proposal Support

  : Assist in preparing quotations, presentations, and proposals.

• Coordination

  : Arrange client meetings, design discussions, and site visits.

• CRM & Reporting

  : Update CRM tools and provide reports on lead status and conversion progress.

• Market Research

  : Track competitor activities and customer trends to support business development.

Key Skills & Competencies

• Excellent communication (verbal & written) and interpersonal skills.
  
• Strong telephone etiquette with persuasive speaking ability.
  
• Customer-centric mindset and good listening skills.
  
• Ability to multitask and manage inbound & outbound call volumes.
  
• Proficiency in MS Office / Google Workspace; CRM knowledge preferred.
  
• Target-oriented, energetic, and result-driven.
  

Qualifications & Experience

• Graduate in Business Administration / Marketing / Interior Design or equivalent.
  
• 1–3 years of experience in pre-sales, tele-sales, or customer engagement (interior design)