Practice Manager - Night Shift

You will be joining Oracle NetSuite's Professional Services team as a Practice Manager, playing a vital role in managing and developing the Project Management and Consulting community. Your responsibilities will include overseeing project delivery, managing delivery risks, ensuring compliance standards, and driving customer success. Your performance will be measured based on team targets, improvements, project risks, revenues, and customer achievements. As the Practice Manager, you will lead a team of resources, manage resource planning and staffing for various service engagements, and maximize billable utilization. You will serve as an escalation point for services, engagements, and people performance, as well as contribute to internal practice development efforts by training and mentoring new and experienced resources. Your key responsibilities will include ensuring team billable utilization targets are met, achieving quarterly revenue targets, collaborating with Account and Client Management teams, and maintaining high-quality standards in project delivery. You will also be responsible for managing executive-level customer relationships, overseeing NetSuite implementations, handling project staffing and resource scheduling, and contributing to the company's focus on verticalization. Additionally, you will be involved in hiring, training, and managing a team of resources, providing coaching and mentoring for career development, building team expertise in project delivery, and handling day-to-day administrative tasks. You will also be responsible for deploying practice expertise in presales activities, supporting project delivery projects, managing the performance of the Practice Team, and recruiting, coaching, and developing professional Consultants and Project Manager/Consultants. Moreover, you will work closely with NetSuite Global Solution & Innovation function, stay updated on new developments and products, create and promote a portfolio of Professional Consulting Services, and collaborate with Resourcing and Demand to influence resource allocation. Your role will also involve working with the Engagement team and Sales Organization to balance customer needs and the Practice's ability to deliver consulting services. In addition to your core responsibilities, you will be accountable for setting objectives, reviewing the performance of Project Manager/Consultants, managing scope and expectations for projects, allocating a training budget, generating practice forecast data, and complying with Oracle's HR policies and procedures. This position requires 10-12+ years of experience in systems applications consulting, proven Professional Services Delivery leadership, strong retail and/or wholesale distribution vertical application solution experience, and exceptional communication skills. Experience in change management, business process mapping, services sales, and consulting in a SaaS environment is beneficial. Previous experience with enterprise application solutions such as NetSuite, Oracle, SAP, PeopleSoft, JD Edwards, or Dynamics is a plus. Please note that this is a night shift job from 6 PM to 3 AM IST.,