51 Saas Environment Jobs

Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. This role requires strong communication skills, problem-solving abilities, and a proactive approach to ensure client satisfaction. Responsibilities Act as the first point of contact for clients reporting incidents and is...

As an Executive Finance & Accounts at the company, your role will be crucial in managing billing, invoicing, revenue reporting, and financial reconciliation activities. Your attention to detail and proactive approach will ensure the accuracy, timeliness, and transparency of the financial operations, benefiting both customer relationships and internal stakeholders. Key Responsibilities: - Generate and issue accurate invoices to clients based on subscription plans, usage data, and contract terms. - Ensure timely billing for new customers, renewals, expansions, and adjustments. - Monitor and track outstanding invoices; promptly resolve any discrepancies. - Maintain up-to-date billing records, e...

As a candidate for this role, you should have 4-6 years of prior experience in the field with an advanced understanding of OOPS and knowledge of SDLC (Software Development Lifecycle). Experience of working in an Agile environment is required along with the ability to design for scale and performance. You should be able to conduct peer code reviews, possess solid problem-solving skills, and have hands-on programming experience. Expertise in data structures and algorithms is a must. Key responsibilities for this position include: - Designing for scale and performance - Conducting peer code reviews - Possessing solid problem-solving skills - Having hands-on programming experience - Demonstratin...

Location: Bangalore - Indraprastha, India Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operati...

As a Digital CSM at Cisco ThousandEyes, your role is crucial in overseeing the entire customer lifecycle by leveraging technology, automation, and data to create a seamless experience across onboarding, adoption, and renewal phases. You will proactively engage with customers digitally to ensure they receive value and meet their goals without the need for constant one-on-one communication, thus playing a key role in scaling customer success efforts and optimizing engagement while maintaining the human touch. **Key Responsibilities:** - **Digital Engagement Strategy:** Develop and execute a proactive digital communication strategy for customer segments, focusing on volume accounts to drive eng...

As a backend software engineer at Arista, you will have the opportunity to work on CloudVision, an enterprise network management and streaming telemetry SaaS offering used by major companies across various industries. You will be responsible for owning your project end to end, from defining requirements and designing the architecture to building the backend, writing automated tests, and deploying the product into production. Additionally, as a senior member of the team, you will play a key role in mentoring and growing new team members. This role requires a strong and broad software engineering background, where you will not be limited to any single aspect of the product or development proce...

Role Overview: You will be joining Arista Networks as a backend software engineer, responsible for owning projects end to end. Working with product management and customers, you will define requirements, design architecture, build the backend, write automated tests, and deploy the product into production. Additionally, you will mentor and grow new team members, showcasing a strong and broad software engineering background. Key Responsibilities: - Work with product management and customers to define requirements and design architecture - Build backend systems, write automated tests, and deploy into production via the CD pipeline - Mentor and grow new team members - Demonstrate a strong and br...

As a NetSuite Functional Consultant (Financials) at Netradyne, you will play a crucial role in the Business Systems Group to support the fast-paced growth of the company. Your expertise in financial modules will be essential in owning project deliverables of NetSuite projects, including Advanced Revenue Management. Your hands-on approach is required to drive optimal implementation, manage stakeholders, and facilitate consensus for smooth project delivery. **Role And Responsibilities:** - Engage with key end-users and business owners to align applications with standard business processes, conducting gap analysis as needed - Gather business requirements from internal stakeholders and document ...

As a Sales Manager / Account Manager at Hubbler, your role involves focusing on account acquisition within various verticals of the Enterprise segment. You will be responsible for identifying, engaging, and developing the Enterprise Software solution requirements provided by Hubbler across different markets. Your ability to understand various business processes and interact with clients to discover their growth pains will be crucial in recommending solutions that create a wow experience in their journey. At Hubbler, Enterprises can configure applications to suit their business needs and engage better with internal teams. **Responsibilities:** - Explore mid and large enterprise accounts to se...

You will be responsible for designing and managing end-to-end global email campaigns for lead generation, nurturing, events, product updates, and retargeting. Additionally, you will build and manage automated drip campaigns for various buyer journeys and service lines, such as Data and Analytics Services, M365 Services, and Dynamics 365 CRM. Furthermore, your role will involve developing segmentation and personalization strategies based on industry, region, persona, and funnel stage. Collaboration with content, design, and sales teams will be required to craft compelling messaging for IT decision-makers. You will be optimizing email sequences through A/B testing of subject lines, CTAs, layou...

As a Client Success, Print Fulfillment Specialist, your role involves managing the daily delivery and execution for assigned client accounts, including all print fulfillment, orders, and project management in a fast-paced environment. You will be responsible for all aspects of assigned technical and creative projects, from project planning to execution, ensuring timing, functionality, troubleshooting, quality, and cost. Your ability to demonstrate a deep understanding of Ansira's product and service offerings will be crucial in supporting the clients" objectives effectively. In this role, you will work closely with cross-functional departments to set project expectations, priorities, and dea...

As a Practice Manager at Oracle NetSuite, you will play a crucial role in managing and nurturing the Project Management and Consulting community. Your responsibilities will include overseeing delivery risks, ensuring compliance with delivery methodologies and standards, and driving team performance improvements. Your success will be measured by various factors such as team performance, revenue generation, and customer satisfaction. Key Responsibilities: - Ensure the team meets billable utilization targets - Achieve quarterly Professional Services revenue targets - Collaborate with Account and Client Management teams to drive user adoption of NetSuite - Manage executive-level customer relatio...

As a Practice Manager at Oracle NetSuite's Professional Services team, you will play a crucial role in managing and developing the Project Management and Consulting community. Your responsibilities will encompass overseeing project delivery, managing delivery risks, ensuring compliance standards, and driving customer success. Your performance will be evaluated based on team targets, improvements, project risks, revenues, and customer achievements. Your key responsibilities include: - Leading a team of resources and managing resource planning and staffing for various service engagements - Maximizing billable utilization and serving as an escalation point for services, engagements, and people ...

As a Customer Care Representative at Snowflake, you will play a crucial role in providing top-of-the-line customer service to Snowflake customers and partners. Your primary responsibility will be to offer email, web, and phone-based support to ensure high-quality resolutions for various service administration requests such as account access, billing inquiries, support access, and feature enablement. By leveraging your product and process knowledge, you will engage with customers to comprehend their issues and provide creative solutions that enhance their experience with Snowflake. - Drive process improvement initiatives to streamline customer interactions and contribute to the continuous enh...

Role Overview: You will be a highly driven and strategic Senior Customer Success Manager responsible for leading relationships with large enterprise logistics clients. Your main focus will be to ensure successful adoption of the SaaS platform, deliver measurable business value, and drive retention and growth. You will work closely with C-level stakeholders, supply chain leaders, and operations teams to optimize logistics operations using our solutions. Key Responsibilities: - Own the end-to-end relationship with assigned enterprise logistics accounts, serving as a trusted advisor post-sales. - Drive customer onboarding, adoption, and success plans to ensure the delivery of ROI and the achiev...

Responsibilities: Client Consultation & Strategy: Serve as a trusted advisor to Netcore Cloud clients, understanding their business objectives, challenges, and email marketing needs. Develop and present tailored email marketing strategies and roadmaps to drive client success. Deliverability Optimization: Conduct comprehensive deliverability audits, diagnose issues, and implement solutions to improve inbox placement rates and sender reputation for clients. Provide ongoing guidance on deliverability best practices. Campaign Management & Optimization: Provide expert guidance and support to clients on all aspects of email campaign management, including planning, segmentation, content optimizatio...

As a Client Success Delivery, Sr. Associate at our company, you will be responsible for the daily delivery and execution of assigned client accounts in a fast-paced environment. Your key responsibilities will include: - Managing all aspects of assigned technical and creative projects, such as project planning, fact-finding, execution, timing, functionality, troubleshooting, quality, and cost - Demonstrating a deep understanding of our product and service offerings to support client objectives - Handling ongoing day-to-day client deliverables on assigned accounts - Executing client deliverables, orders, and management on assigned accounts - Working closely with cross-functional departments to...

As an Technical Support Engineer at Adobe, you will be responsible for diagnosing and resolving problems in a complex software environment. You will play a key role in supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment. Your role will involve prioritizing, leading, and executing projects involving multiple departments. Key Responsibilities: - Diagnose and resolve technical issues in a complex software environment - Provide technical support for enterprise software solutions, focusing on Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment - Prioritize, lead, and execute projects involving multiple d...

As a Client Support Specialist at ICE Mortgage Technology, your role is crucial in providing support to the customer base using the company's products, services, and platform technologies. Your primary responsibility is to ensure timely and effective resolution of customer inquiries, concerns, and issues related to ICE Mortgage Technology products and services. To excel in this role, you must possess strong communication skills, problem-solving abilities, and a proactive approach to customer satisfaction. **Key Responsibilities:** - Act as the initial point of contact for clients reporting incidents and problems. - Utilize technical expertise to assist clients in using ICE Mortgage Technolog...

As Lead PS Enablement & Systems at Zenoti, you will play a crucial role in scaling and enhancing the value delivery of Professional Services (PS) teams to customers. Your focus will be on optimizing systems and processes, implementing AI-driven solutions, and driving operational efficiency to elevate the customer experience. **Key Responsibilities:** - **Tool & Process Ownership** - Drive structured problem-solving to prioritize opportunities and ensure measurable outcomes - Collaborate with Services Operations team to manage and enhance delivery tools like Rocketlane, JIRA, and Salesforce - Lead configuration, optimization, and rollout of workflows, templates, and best practices - Ensure co...

You will need a B.E., B.Tech, or M.Sc. degree in Computer Science or a related technical field with 2 to 3+ years of experience as a Quality Assurance Tester or in a similar role. Your responsibilities will include testing websites and mobile applications (iOS/Android), collaborating with developers and product managers to understand requirements and use cases, and having a strong understanding of software testing methodologies and test-driven development. Additionally, you should have experience working with databases, SQL, and application servers, writing and maintaining test plans and test cases, and using browser-based UI automation tools like Selenium/Robot frameworks. Experience with A...

At AlgoSec, your contribution holds significance! You will be part of a global team that focuses on securing application connectivity across various environments including public cloud, private cloud, containers, and on-premises networks. As a Customer Success Associate for our Scaled Program, you will play a pivotal role in delivering value to customers through a one-to-many approach that incorporates defined playbooks, content delivery, and automation. Your responsibilities will include managing a sizable customer base within the scaled segment, segmenting customers based on various metrics to design tailored engagement strategies, executing digital-first programs such as emails, webinars,...

As a successful candidate for this position, you will ideally possess 1-3 years of experience in a technical support role, particularly within a SaaS environment. Familiarity with working in the Pacific Time Zone is highly preferred for this role. Experience with a helpdesk ticketing system, especially ZenDesk, would be advantageous. A Bachelor's degree or an equivalent combination of education and experience is required for this role. You should have strong analytical skills to troubleshoot and resolve issues efficiently and cost-effectively. Effective communication with both team members and clients is essential, so excellent interpersonal, verbal, and written communication skills are a mu...

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen fast. About the role: ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This CSM II ...

As an experienced Database Administrator (DBA), you will have the opportunity to work closely with development teams, providing guidance and mentorship to enhance database design, performance, and stability in a Software as a Service (SaaS) environment. Your role will involve collaborating with various stakeholders to optimize database capabilities and ensure seamless connectivity for SaaS applications. Your responsibilities will include reviewing and approving development and testing design documents to meet SaaS scalability and performance requirements. You will oversee performance testing and make necessary adjustments to ensure fast and reliable responses for front-end SaaS applications....