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Lytegen
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Post Operations Manager

Post Operations Manager

Lytegen

3 - 6 years

6 - 8 Lacs

sahibzada ajit singh nagar punjab india

Posted:1 month ago| Platform:

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Skills Required

maintenance communication service support sustainability collaborative learning stability vision

Work Mode

On-site

Job Type

Full Time

Job Description

The Post Operations Manager will focus on the customer journey after a project is delivered. You will be responsible for ensuring customer satisfaction, handling escalations, managing warranty/maintenance work, and building long-term trust with clients. The role requires someone who can combine operational knowledge with strong communication skills to ensure every customer has a smooth post-project experience. You will also work closely with operations and customer success teams to monitor service quality, gather feedback, and identify areas for improvement.

Responsibilities:

Manage after-sales service and support.
Handle customer complaints and ensure timely resolution.
Coordinate maintenance schedules with field teams.
Track service quality and customer feedback

Requirements

Graduate with 3-6 years in customer service, operations, or after-sales.
Strong communication and conflict resolution skills.
Ability to manage multiple clients and priorities

Benefits

Opportunity to work in the fast-growing renewable energy and sustainability sector.
Exposure to global work culture while being part of the India growth story.
Professional growth with clear career progression paths.
Collaborative and supportive team environment.
Competitive salary package with performance-based incentives.
Learning opportunities through cross-functional projects.
Job stability in a mission-driven company with long-term vision.
Work with experienced leaders and international teams

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Post Operations Manager