Position Management Analyst

The Position Management Analyst within the Global Operations Centre (GOC) team at Salesforce plays a crucial role in ensuring an exceptional experience for the business by supporting employee success. Reporting to the Manager GOC (Position Management), you will be responsible for various tasks that require strong organizational skills, attention to detail, effective time management, communication abilities, and a commitment to providing outstanding customer support. Your role will involve handling sensitive and confidential matters with professionalism while building relationships across all levels of the organization. The ideal candidate will thrive in a dynamic, high-growth environment and possess experience in managing employee data within HR Operations supporting various HR functions. Your key responsibilities will include but are not limited to: - Performing EIB loads for mass position creation - Publishing both mass and ad hoc positions in Workday Adaptive - Verifying and maintaining position attributes in Workday - Creating/editing position restrictions as per requests - Building calculated fields, custom reports, and troubleshooting business processes - Serving as a subject matter expert for worker data and global standardization processes - Maintaining master data values in Workday - Supporting knowledge base enhancement and employee information relevancy - Identifying process improvements and enhancing the employee experience - Participating in system upgrades, testing, and new feature rollouts - Ensuring data integrity and compliance with audit requirements - Providing superior customer service to resolve Tier 2 queries - Collaborating with stakeholders and support teams for issue resolution - Contributing to global projects and continuous improvement efforts To succeed in this role, you should have: - 4-5 years of experience as a Workday HCM administrator or analyst - Previous experience with Workday HCM (position management staffing model) - Familiarity with Workday Adaptive (preferred) - Proficiency in Workday integration types including EIB - Strong understanding of data integrity and privacy requirements - Problem-solving skills, technology passion, and continuous learning mindset - Excellent verbal and written communication skills - Ability to work effectively in a team environment - Prioritization skills in a fast-paced work setting - Results-oriented and solutions-driven approach - Exceptional time management, organizational, and follow-up skills In summary, as a Position Management Analyst within the GOC team at Salesforce, your role is pivotal in supporting employee success, maintaining data integrity, enhancing processes, and providing superior customer service. Your expertise in Workday HCM, attention to detail, and commitment to continuous improvement will be key to your success in this role.,