POD Collection Executive

Job Description

Key Responsibilities: POD Collection: Collect proof of delivery documents from drivers and delivery personnel upon completion of deliveries. Ensure that all PODs are accurately completed and signed by the recipient. Verification and Validation: Verify the accuracy of POD documents against shipping records and delivery schedules. Address any discrepancies or issues with PODs promptly. Documentation Management: Organize and maintain a systematic filing system for all POD documents, both physical and digital. Ensure that all PODs are stored securely and are easily accessible for reference. Data Entry and Reporting: Enter POD information into the logistics management system accurately and in a timely manner Generate reports on delivery performance, including on-time delivery rates and POD collection statistics. Communication: Liaise with drivers, warehouse staff, and customer service teams to ensure smooth communication regarding deliveries and POD collection. Provide updates to management on POD collection status and any issues encountered. Issue Resolution: Identify and escalate any issues related to POD collection or discrepancies in delivery to the appropriate teams for resolution. Work collaboratively with relevant departments to address and resolve delivery-related concerns. Compliance: Ensure compliance with company policies and regulatory requirements related to delivery documentation and record-keeping.