PMO

Job Description

Primary responsibilities of a Service Delivery Manager: Project Management: Work with Solution directors and AM during the pre-sales process on proposals specifically solutions approach, costing, and timelines Assemble high performing team(s) based on project needs. This includes working with the talent team to recruit and vetting the best team members. Oversee Project(s) delivery from initiation to closure, ensuring adherence to deadlines and budgets. Ensure that Project Manager/Lead manages project scope, identify risks, and implement solutions for any roadblocks. Collaborate with the Marketing team for building case studies. Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and exceeding their expectations reflected through CSAT scores. Proactively address client concerns and ensure their satisfaction throughout the delivery lifecycle Work with Project delivery teams to recommend ideas for new features, process improvement, performance improvement and user experience. Service Quality and Improvement: Conduct Monthly business reviews/Quarterly business reviews. Provide milestone/burn reports to client(s). Work with Finance and AM for timely invoices. Analyze client feedback and identify areas for improvement in service processes. Implement strategies to continuously enhance service quality and efficiency. Generating opportunity leads for the Sales/AM team. Additional duties may include: Managing Solution/Service delivery budgets Identifying and resolving service-related issues Creating and maintaining service delivery documentation Liaising with various stakeholders across the organization The ideal candidate for a Solution Delivery Manager role will possess the following skills and qualifications: 7-10 years of relevant experience in IT industry From Development Java plus any other technology Proven experience in Solution delivery or project management Strong leadership and communication skills Excellent problem-solving and analytical skills Technical background to participate in solution discussions and building teams. Ability to build and maintain relationships with clients and stakeholders Proficiency in project management methodologies Understanding of KPI(s) and service level agreements (SLAs) Project Management, Java Developement