Phone Banking Officer

Role Overview: As a Phone Banking Officer, your main responsibility will be to handle customer interactions over the phone regarding banking products and services. You will need to resolve customer queries and complaints, provide accurate information, and promote bank products through cross-selling and upselling. It is crucial to maintain customer records, follow banking regulations and confidentiality norms, and achieve call handling and sales targets. Key Responsibilities: - Handle inbound and outbound customer calls professionally. - Provide information on banking products and services. - Resolve customer complaints and issues promptly. - Maintain accurate customer account records. - Promote and cross-sell banking products. - Meet performance goals related to call handling and sales. - Follow up on unresolved customer issues. - Ensure adherence to information security and banking policies. Qualifications Required: - Previous experience in customer service or banking is preferred. - Strong communication skills and ability to handle customer interactions effectively. - Knowledge of banking products and services. - Ability to work towards targets and goals. - Familiarity with information security and banking policies is a plus. Please note that this job is full-time, permanent, and suitable for freshers. The benefits include health insurance and Provident Fund. The work location is in person. (Note: No additional details about the company were mentioned in the job description.),