Phone Banking Officer

The Phone Banking Officer is responsible for providing high-quality customer service and banking support to clients over the phone. The role involves handling inbound and outbound calls, resolving customer queries, cross-selling banking products, and ensuring a positive customer experience while adhering to the bank’s compliance and service standards.

Key Responsibilities:

• Handle inbound and outbound calls from customers efficiently and professionally.
• Assist customers with account information, balance inquiries, fund transfers, and other banking services.
• Promote and cross-sell bank products such as credit cards, loans, and deposits based on customer needs.
• Resolve customer complaints promptly and escalate unresolved issues to the appropriate department.
• Maintain accurate records of customer interactions and transactions.
• Ensure adherence to all regulatory and compliance requirements.
• Meet performance targets related to call handling, customer satisfaction, and sales.
• Stay updated on bank products, services, policies, and procedures.
• Provide feedback to improve customer service processes and systems.

Qualifications & Requirements:

• Education: Bachelor’s degree (preferably in Commerce, Business, Finance, or related field).
• Experience: 0–3 years of experience in phone banking, customer service, or sales (fresh graduates may be considered).
• Skills:
• Excellent communication and listening skills.
• Strong problem-solving and multitasking abilities.
• Basic understanding of banking products and operations.
• Proficiency in computer and CRM systems.
• Ability to work under pressure and achieve targets.

Key Competencies:

• Customer-centric attitude
• Attention to detail
• Team player
• Empathy and patience
• Sales orientation

Job Type: Full-time

Pay: ₹13,500.00 - ₹16,500.00 per month

Work Location: In person