Posted:1 day ago|
Platform:
On-site
Full Time
Join our team and support one of the world’s leading financial institutions. As a Customer Service Analyst (Personal Banker), you will be responsible for delivering exceptional service experiences to customers across voice and digital channels. Key Responsibilities: Handle customer queries and complaints professionally and efficiently Communicate across calls, emails, or chat based on the process requirements Collaborate with internal teams like Sales, Operations, Risk, and Compliance Ensure compliance with internal policies and regulatory guidelines Support ongoing improvements in digital service delivery Maintain high standards of service, accuracy, and customer satisfaction What We’re Looking For: Excellent spoken and written communication skills Prior BPO or international contact center experience is a plus Ability to manage sensitive or challenging conversations with tact Basic knowledge of Microsoft Office Freshers with strong communication skills are encouraged to apply Why Join Us: This is a great opportunity to work with a global brand, gain exposure to international banking processes, and grow within a structured, supportive environment. “Great customer service doesn’t start with a process. It starts with a person who cares.”
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