Personal Banker : Leading Bank : Andheri / Bandra /Powai / Bhandup

Job Description

Dear Candidate, Urgent opening with leading bank. Exp - Grade - CTC 4 Yrs - E2 - 6 LPA 6 Yrs - E3 - 8 LPA Job Responsibilities : Sales : • Maintain Daily Sales Report • Ensure quality new acquisition on SA and CA for Resident/Non Resident • Penetration of FD to unique customers • Sales of Third Party Products to the customers • Sales of Asset Products • Enhancing customer wallet size Managing Classic Portfolio : • Manage the benchmark no. of customers in the portfolio • Extend Classic benefits to customers basis identification in eligibility lists/ LTR • Proactively raising the eligible customers to the classic portfolio within the prescribed product product programme • Ensure that all classic customers within the portfolio are contacted Achievement of income plans and other benchmarks within portfolio : • Ensure that income plans for the month and year are duly met across products • Achieving of portfolio level benchmarks of and IPH • Usage of netbanking / Mobile banking , Billpay , RDFD penetration benchmark to be met • All customers to have valid mobile and email address Customer services : • Ensure quality customer service is delivered • Recording complaints as per the specified process • Resolving all complaints received (self, branch, other units) within the stipulated TATs • Ensure appropriate customer communication on closures & copy of that to be filed. • Preventive complaint management • Asking for feedback from customers, who may not be complaining • Promoting all direct banking channels and ensuring that the customer is utilizing the same Operations: • Ensure certification of documentation required for opening and maintaining customer accounts • Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc) • Maintaining Tatkal kits as per laid down process • As a locker custodian ensure that locker allotment and all other related operations is as per prescribed process • Opening of accounts under smart account mode Interested candidate can revert back with updated resume on qcnaukri1@gmail.com Any query can call Shrutika : 022-40697708 / 8369367973