Personal Banker

As a Personal Banker at Barclays, you will be responsible for managing operations within a business area, ensuring processes, risk management initiatives, and compliance with relevant regulators. Your role will involve taking ownership of your work, aligning it with the necessary rules & regulations, and codes of conduct. To succeed as a Personal Banker at Barclays, you should possess strong experience in an international contact centre, excellent customer service skills, and the ability to communicate sensitive or difficult information to customers effectively. Building relationships with stakeholders/customers to address their needs, making judgments based on practice and experience, and serving as a single point of contact for resolving complaints and queries are also crucial aspects of this role. Proficiency in Microsoft Office is required. Key essential skills that may be assessed for success in this role include risk and controls, change and transformation, business acumen, strategic thinking, digital and technology proficiency, and job-specific technical skills. The primary purpose of this role is to provide resolutions for customer queries/issues and personalize each interaction through multiple communication channels. Your accountabilities will include collaborating across various digital channels, enhancing the bank's digital capabilities, delivering exceptional customer service, supporting internal stakeholders, and ensuring compliance with regulatory requirements and internal policies related to customer care. As an Analyst, you will execute work requirements as per processes and procedures, collaborate with closely related teams, check the work of colleagues, provide specialist advice and support, manage risk, strengthen controls, and contribute to the broader sub-function's objectives. You will continuously build an understanding of how all teams in the area contribute to the sub-function's goals, develop awareness of underlying principles and concepts, make judgments based on practice and experience, communicate effectively with customers, and build relationships with stakeholders/customers. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive, guiding behaviors and actions within the organization.,