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Cognizant
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PE-CX-Multi Channel Helpdesk

PE-CX-Multi Channel Helpdesk

Cognizant

0 years

0 Lacs

hyderābād

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

support excel analyze data reports service marketing transactions training development empathy analysis report communication management certifications

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary

Join our dynamic team as a Multi Channel Helpdesk professional where you will be responsible for providing exceptional customer support across various channels. With a focus on technical expertise in MS Excel you will assist in optimizing customer interactions and enhancing satisfaction. This role offers rotational shifts and requires proficiency in English communication.

Responsibilities

Provide comprehensive support to customers across multiple channels ensuring timely resolution of queries and issues.
Utilize MS Excel to analyze data and generate reports that enhance customer service strategies.
Collaborate with team members to develop and implement effective helpdesk procedures.
Assist in managing search campaigns and email marketing initiatives to improve customer engagement.
Monitor and evaluate customer feedback to identify areas for improvement in service delivery.
Maintain accurate records of customer interactions and transactions using internal systems.
Ensure adherence to company policies and standards in all customer communications.
Participate in training sessions to stay updated on the latest helpdesk technologies and practices.
Support the development of knowledge base articles to assist customers in self-service options.
Contribute to team meetings and provide insights on improving helpdesk operations.
Engage with customers in a professional manner demonstrating empathy and understanding.
Work collaboratively with other departments to ensure seamless customer experiences.
Adapt to rotational shifts to meet the needs of our diverse customer base.

Qualifications

Demonstrate proficiency in MS Excel including data analysis and report generation.
Possess strong communication skills in English both written and spoken.
Have a basic understanding of search campaign management and email marketing techniques.
Show willingness to learn and adapt to new technologies and processes.
Exhibit problem-solving skills and attention to detail in customer interactions.
Display a customer-centric approach with a focus on enhancing satisfaction.
Be able to work effectively in a team-oriented environment.

Certifications Required

Microsoft Office Specialist: Excel Certification

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PE-CX-Multi Channel Helpdesk