Payments Support Associate

Job Description

Responsibilities Own overall relationship with clients, which includes managing onboarding, implementation, training, increasing adoption, and ensuring retention. Serve as day-to-day contact for clients, build trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. Drive the resolution of issues escalated by clients and ensure high levels of client satisfaction. Communicate effectively with both internal and external stakeholders to understand client needs, maximize retention and growth, and communicate learnings. Collaborate, problem solve, and/or strategize upcoming client meetings with internal team members. Gather, analyze, and own CS metrics and data as directed, for assigned accounts. Requirements 2-5 years of experience in key account management or client-facing roles. Strong verbal and written communication skills. Analytical and process-oriented mindset. Technical competence and understanding of SaaS preferred. Active team player, self-starter, and multitasker who can quickly adjust priorities. Passionate about business results and quality, with a strong sense of accountability and ownership Strong ability to problem solve and passion to learn. Open to travel to client locations on short notice, when required. This job was posted by Meenal Sharma from Zenda. Show more Show less