Payment Services Rep

Job Description

About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. About the Team The order-to-cash process includes all the steps from when a customer places an order to when the company receives payment. Job Summary The Order-to-Cash (O2C) process is a critical business cycle that encompasses the entire journey of receiving and fulfilling customer orders, invoicing, and collecting payments. It begins with order management, where a customer places an order that is recorded and validated. Next, credit management ensures the customer's creditworthiness to mitigate financial risks. Once approved, the order fulfillment phase involves processing, picking, packing, and shipping the goods or services. After delivery, the invoicing step generates and sends the bill to the customer. The accounts receivable team then tracks and records payments, while collections and dispute management handle overdue payments and customer concerns. Once payments are received, the cash application process reconciles them with outstanding invoices. Finally, reporting and analysis help businesses track performance and optimize the O2C cycle. A well-structured O2C process enhances cash flow, improves customer satisfaction, and reduces operational inefficiencies Roles & Responsibilities: Core Responsibilities: Cash application for “exception” items that were not auto processed by our High Radius program Reconciliation of overpayments, misapplications, and unapplied cash Posting @ 7000 transactions per month Process credit card payments Post and log branch deposits, ACH/Wire Transfers Handle data entry and general clerical tasks Maintain and ensure all key reports, journals and documents are accurately labeled, scanned and stored for permanent records each month Service external/internal customers Process check requests Verify all rejected checks have been rescanned Post CenPos customer service transactions Special projects as assigned Years of Experience: Maximum 1 to 2 years of experience With minimum 1 year in O2C with Cash apps experience must Required Minimum Qualifications: Bachelors Degree / Post Graduate Degree in Finance preferable. Primary Skills (must have) Understanding of O2C processes Experience with collection and AR management Must be able to work in night shift 5:30 PM to 6:30 AM – Any 9 hour shift Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.