Payment Operations

Company Profile:

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions.

We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee-friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.

About Role:

Payment Operations, Analyst

Within Payment Operations Team, you will manage and be responsible for handling banking operations tasks. Support day-to-day processing of financial transactions, ensure operational efficiency and maintain regulatory compliance. Analyst will play a key role in processing, analysing and reconciling transactions as well as identifying areas for improvement within banking operations.

Duties Include:

BANKING OPERATIONS:

-- Transaction monitoring

• Monitoring job notifications and bank acknowledgements for both Inbound and Origination NACHA and ICL files including returns.
• Reviewing Inbound Wires and outbound wires and handle exceptions.
• Managing remote deposit checks sent by Clients and refund checks received from Creditors, Courier vendors and Service providers.
• Conduct testing in identifying bank processing behaviour and CFT system ledgers for all FBO accounts.
• Handling ACH and ICL processing exceptions i.e., Affidavits, Late returns, etc.
• Build a checklist for possible transaction exceptions and handle them in a timely manner.
• Generate reports in Looker platform to monitor volume trends.

-- Support activities

• Coordinate with New/ Existing bank partners for opening new bank accounts.
• Coordinate with Bank partners for company name and company id whitelisting for new Subscribers.
• Handle POA (proof of authorization) requests from the bank partners through JSD (Jira) ticketing tool.
• Co-ordinate with different teams to deliver solutions for bank-ops processing issues.
• Support banks on their annual audits.

-- Cost optimization

• Handling fund optimization rules to active optimal interest income.
• Onboarding new bank partners and conduct price negotiations.
• Manage volume distribution between the bank partners to achieve optimal processing cost.

RECONCILIATION SUPPORT:

• Reviewing previous day BAI files and monitoring Recon jobs.
• Monitor daily balance reconciliation and identify discrepancies.
• Coordinate with internal teams to resolve the discrepancies within SLA.
• Review transaction reconciliation and get the discrepancies resolve within SLA.
• Support Finance team in building accounting entries by providing Liability and asset reports.
• Support auditors by providing requested information related to transactions processed in the system.

Other Activities:

• Monitor and respond to requests via department email inboxes.
• Assist with daily reconciliation of platforms.
• Other duties as assigned.
• Audit Jira tickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any.
• Help in creating the SOP documents for all our processes.
• Coordinate with different teams to deliver solutions for payment processing issues.
• Participate in acceptance testing in both QA and production environments to verify enhancements and bug fixes related to payment operations features.

Requirements

Education and Experience Requirements:

• A Bachelor’s degree in any discipline.
• 1 year of experience in payment processing.
• Good understanding of Banking and Payments industry.
• Ability to understand end to end process flow, consider downstream impacts when decision making.
• Ability to coordinate and organize work while meeting and handling multiple deadline processes.
• Ability to multi-task and balance numerous activities simultaneously.
• Proficiency in MS Office, particularly Excel.
• Basic knowledge of MySQL, NACHA guidelines, or the U.S. banking system or accounting systems.
• Good communication skills both written and verbal.
• Be a team player.
• Must have the ability to work independently.
• Highly motivated and strong attention to detail.

Benefits:

• 5 Days Working
• One Complimentary Meal per Day
• Internet Reimbursement
• Gym Reimbursement
• Group Medical Insurance
• Mental Health support benefits
• Relocation Assistance (if Applicable)