Application Support Engineer

Role & responsibilities

Position Title:

Position Overview

Senior Specialist – Java

This position requires a mix of hands-on technical capability, problem-solving skills, and coordination abilities to ensure the stability, availability, and performance of mission-critical applications in a regulated banking environment.

Key Responsibilities

Application & Incident Management

• Serve as the escalation point for L1 support teams, providing guidance and resolution for complex issues.
• Perform transaction log analysis to identify root causes for payment transaction declines.
• Conduct diagnostics and root cause analysis for incidents and problems.
• Execute fixes and configuration changes; test resolutions before deployment.
• Support year-end, quarter-end, and month-end business processing activities.

Performance, Monitoring & Optimization

• Monitor application performance, availability, and reliability during business hours and extended windows as needed.
• Perform performance tuning to minimize downtime and optimize processing speed.
• Deploy patches to testing and production environments.
• Maintain periodic reporting and configure proactive alerts.

Knowledge Management & Documentation

• Prepare and maintain SOPs and Runbooks for payment and channel application support.
• Contribute to and promote the usage of the knowledge base.
• Maintain documentation for L1 and L2 activities, ensuring knowledge transfer and continuity.

Audit, Compliance & Security

• Manage user access reviews and password changes (monthly and periodic admin account updates).
• Coordinate with infrastructure and DBA teams for issue resolution, log sharing, and RCA.
• Support audit activities by gathering required evidence, logs, and artifacts.
• Participate in VAPT mitigation activities and DR drills.
• Manage SSL certificate renewals, including imports and configuration.

Reporting & Governance

• Prepare and submit daily/weekly/monthly status and performance reports.
• Communicate updates and notifications to users and stakeholders during incidents or planned changes.
• Highlight discrepancies and improvement areas to management.

Innovation & Continuous Improvement

• Recommend and implement automation for repetitive service requests.
• Analyze recurring incidents/service requests and work on problem management closure.

Primary Skills

• Strong expertise in

  Java development and troubleshooting

  for enterprise-scale applications.
• In-depth understanding of

  banking payment processes

  (NEFT, RTGS, IMPS, SWIFT, UPI).

Secondary Skills

• Operating systems: Linux/Unix, Windows Server.
• Advanced SQL query writing and database troubleshooting.
• Middleware technologies: WebLogic, WebSphere, JBoss, MQ, Kafka.
• Scripting languages: Shell, Python, or PowerShell.
• CI/CD tools: Jenkins, Git, Bitbucket.
• API debugging and performance troubleshooting.
• ITSM tools: ServiceNow, Remedy, JIRA Service Desk.
• Application log analysis and service request/incident management processes.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–6 years of experience in

  Java-based application support

  in the

  banking domain

  .
• Hands-on experience in

  payment and channel applications

  in a production environment.
• ITIL certification (preferred).

Key Attributes

• Strong analytical and debugging skills.
• Ability to lead technical resolution efforts under pressure.
• Effective communication skills for stakeholder management.
• Proactive and innovative mindset to identify improvements.

Preferred candidate profile