Payment Collection Executive / Recovery Agent

Artech

3 - 8 years

3 - 7 Lacs

hyderabad

Posted:14 hours ago| Platform:

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Skills Required

payment collection debt recovery banking collection debt collection collections process recovery credit collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Contact customers (via phone calls, visits, or emails) to follow up on overdue payments.
Negotiate repayment plans and settlements with defaulters while adhering to company policy.
Maintain accurate records of all collection activities and customer interactions.
Coordinate with the accounts and sales teams to resolve disputes or discrepancies in billing.
Prepare and submit daily/weekly/monthly collection reports.
Visit customers premises (for field agents) to collect payments and obtain required documentation.
Identify high-risk accounts and escalate cases to management when needed.
Ensure compliance with all legal and ethical standards in debt recovery.
Build and maintain good relationships with customers to ensure future payment discipline.

Preferred candidate profile

3-5 years of experience in collections, recovery, or accounts receivable.
Strong communication and negotiation skills.

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