Patient Relation Executive

As a Patient Relation Executive, you will play a crucial role in ensuring a seamless experience for patients by facilitating communication between them and the healthcare staff. Your responsibilities include addressing patient concerns, handling inquiries, and enhancing overall patient satisfaction. By being empathetic and attentive to their needs, you will contribute to creating a warm and welcoming environment for patients and their families. Collaborating closely with medical staff and administration, you will provide valuable feedback and implement effective communication strategies to improve service quality and patient care. This position demands strong interpersonal skills, attention to detail, and the ability to handle sensitive situations with compassion and professionalism. Acting as the primary point of contact for patient inquiries and complaints resolution. Enhancing patient satisfaction through effective communication and problem-solving skills. Coordinating with medical and administrative staff to promptly address patient needs. Gathering and documenting patient feedback to identify areas for service improvement. Developing and implementing strategies to enhance the patient experience and care quality. Ensuring patient confidentiality and staying updated on patient privacy regulations. Organizing and conducting patient satisfaction surveys to gather actionable insights. Providing guidance and assistance to patients navigating healthcare processes and services. Compiling reports on patient experiences and recommending improvements to management. Fostering positive relationships between patients and healthcare providers. Assisting in training staff on effective communication and patient interaction skills. Staying informed on healthcare trends to anticipate patient needs and expectations. Requirements: - Bachelor's degree in healthcare management, communication, or a related field. - Minimum of 2 years of experience in patient relations or healthcare support roles. - Strong interpersonal and communication skills for interacting with diverse individuals. - Exceptional problem-solving abilities and attention to detail. - Ability to handle confidential information sensitively and professionally. - Experience with healthcare systems, policies, and patient care processes is desirable. - Proficiency in using patient management software and Microsoft Office Suite. Role Level: Mid-Level Work Type: Full-Time Country: India City: Maharashtra Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/Sector: Recruitment & Staffing About The Company: TALENTMATE Portal aims to simplify the process of searching, interviewing, and hiring for professionals in the recruitment and staffing industry. Whether you are looking for your next job opportunity or potential employers, TALENTMATE is here to provide assistance under one roof.,