Patient Relation Executive

A Patient Relations Executive for Boon IVF Fertility Center would have responsibilities focused on supporting and enhancing the patient experience throughout their fertility treatment journey.

1. Patient Interaction and Support

• Act as the primary point of contact for patients, providing empathetic and clear guidance on procedures, timelines, and any other concerns.
• Address patient inquiries and concerns professionally and compassionately, ensuring that patients feel heard and understood.
• Assist with scheduling appointments and coordinating with clinical and administrative staff to ensure smooth patient flow.

2. Information and Education

• Provide patients with detailed information about treatments, protocols, and expectations, helping them understand every step of their fertility journey.

3. Liaison Between Patients and Medical Staff

• Facilitate communication between patients and healthcare providers, ensuring that any questions or concerns are promptly addressed.
• Coordinate with the medical team to ensure that patients receive timely updates about their treatment plans and test results.

4. Administrative Duties

• Maintain accurate and confidential patient records, including appointment schedules, treatment plans, and follow-up notes.

5. Customer Service Excellence

• Implement a patient-first approach, addressing patient needs with empathy, respect, and confidentiality.
• Handle complaints or grievances with professionalism, striving to resolve issues while maintaining positive relationships with patients.

6. Feedback and Quality Improvement

• Collect and analyze patient feedback to identify areas for improvement, aiming to enhance the quality of patient experience.
• Participate in team meetings and training sessions to stay updated on best practices and ensure high standards in patient relations.

This role demands strong communication skills, emotional intelligence, and a patient-centered approach to help make patients feel supported during their journey at the fertility center.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• ivf / fertility sector: 1 year (Required)

Work Location: In person