Job
Description
As a Patient Relations Executive, your role is crucial in ensuring a smooth and positive healthcare experience for patients at the hospital. You will serve as a bridge between the hospital and patients, addressing concerns, providing information, coordinating services, and enhancing overall patient satisfaction. Key Responsibilities: - Serve as the first point of contact for patient inquiries, concerns, and feedback. - Provide clear and accurate information about hospital services, procedures, and policies. - Maintain a professional and empathetic approach while interacting with patients and their families. - Assist patients in filling out forms and navigating hospital processes. - Address patient grievances promptly and effectively, escalating issues when necessary. - Document complaints, analyze trends, and suggest improvements to enhance patient satisfaction. - Conduct patient satisfaction surveys and report findings to management. - Coordinate with various hospital departments (billing, admissions, nursing, etc.) to resolve patient issues. - Assist in scheduling appointments and follow-ups as required. - Ensure patients receive the necessary support, including translation services if needed. - Maintain accurate records of patient interactions and concerns. - Prepare reports on patient satisfaction metrics and recommend improvements. - Ensure compliance with hospital policies and patient confidentiality guidelines. - Promote a patient-centered culture by ensuring high standards of hospitality and care. - Assist international or out-of-town patients with accommodation and travel arrangements if required. - Facilitate a smooth discharge process by coordinating with relevant departments. Qualifications Required: - Previous experience in a customer service or healthcare-related role preferred. - Excellent communication skills and ability to interact with individuals from diverse backgrounds. - Strong organizational skills and attention to detail. - Ability to handle patient complaints and feedback effectively. - Knowledge of medical terminology and hospital procedures is a plus. Please note that this is a full-time position with benefits including Provident Fund and performance bonus. The work location is in person with day shift schedule. As a Patient Relations Executive, your role is crucial in ensuring a smooth and positive healthcare experience for patients at the hospital. You will serve as a bridge between the hospital and patients, addressing concerns, providing information, coordinating services, and enhancing overall patient satisfaction. Key Responsibilities: - Serve as the first point of contact for patient inquiries, concerns, and feedback. - Provide clear and accurate information about hospital services, procedures, and policies. - Maintain a professional and empathetic approach while interacting with patients and their families. - Assist patients in filling out forms and navigating hospital processes. - Address patient grievances promptly and effectively, escalating issues when necessary. - Document complaints, analyze trends, and suggest improvements to enhance patient satisfaction. - Conduct patient satisfaction surveys and report findings to management. - Coordinate with various hospital departments (billing, admissions, nursing, etc.) to resolve patient issues. - Assist in scheduling appointments and follow-ups as required. - Ensure patients receive the necessary support, including translation services if needed. - Maintain accurate records of patient interactions and concerns. - Prepare reports on patient satisfaction metrics and recommend improvements. - Ensure compliance with hospital policies and patient confidentiality guidelines. - Promote a patient-centered culture by ensuring high standards of hospitality and care. - Assist international or out-of-town patients with accommodation and travel arrangements if required. - Facilitate a smooth discharge process by coordinating with relevant departments. Qualifications Required: - Previous experience in a customer service or healthcare-related role preferred. - Excellent communication skills and ability to interact with individuals from diverse backgrounds. - Strong organizational skills and attention to detail. - Ability to handle patient complaints and feedback effectively. - Knowledge of medical terminology and hospital procedures is a plus. Please note that this is a full-time position with benefits including Provident Fund and performance bonus. The work location is in person with day shift schedule.
