Patient Relation Executive

Contact Number - 7892006386

Ø Supervision of the front office staff, from maintaining proper cash control to patient standards on a day-to-day basis

Ø Attend to patient enquiries, requests, complaints and compliments

Ø Ensure proper training and procedures are in place to ensure provision of quality services

Ø Attend to crisis or emergency situations and perform service recovery.

Ø Supervises Reception personnel to ensure optimum patient care services.

Ø Monitors Front Office personnel to ensure patients receive proper attention and personal recognition.

Ø Assigning Departmental rosters

Ø Interdepartmental communication with the telecommunications, housekeeping, maintenance and emergency services.

Ø Coordinating with the doctors to set up the appointment system

Ø To pass all staff discounts as per the company norms.

Ø All refunds and cancellation to be done by OPD in charge.

Ø Coordinating with the doctors for patient medical certifications.

Ø OPD Feedback.

Ø Analysis Corrective & Preventive Measures

Ø Monitor Consultant in & out timings.

Ø Analysis of waiting time.

Ø To Facilitate Corporate patients on priority basis and avoid inconvenience.

Ø To coordinate and ensure safety and security of patients, attendants and visitors.

Ø Follow the Departmental Protocols / Procedures

Ø To carry out any other task assigned by higher authority.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person