PATIENT RELATION COORDINATOR

QUALIFICATION : DEGREE/HOSPITAL ADMINISTARTION

MALE CANDIDATESONLY

2/4W DRIVING LICENCE MANDATORY

FRESHERS CAN ALSO APPLY

ROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATOR

A Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key roles and responsibilities include:

1. Patient Advocacy & Support

• Serve as the main point of contact for patients and their families.
• Address patient concerns, complaints, and feedback in a timely and empathetic manner.
• Ensure patient rights and confidentiality are upheld.
• Educate patients about their healthcare journey, including treatment plans and follow-ups.

2. Communication & Coordination

• Facilitate communication between patients, physicians, nurses, and administrative staff.
• Assist in scheduling appointments, tests, and follow-up visits.
• Provide clear explanations of Company policies, procedures, and services.
• Maintain accurate patient records and update relevant departments.

3. Customer Service & Experience Enhancement

· Monitor and improve patient satisfaction by collecting feedback and implementing improvements.

• Develop strategies to enhance patient experience and comfort.
• Work with management to implement patient-centred care initiatives.

4. Conflict Resolution & Problem-Solving

• Handle patient complaints and grievances professionally.
• Mediate conflicts between patients and healthcare providers.
• Work towards quick and effective resolution of patient concerns.
• Report and escalate unresolved issues to higher management.

5. Administrative Support

• Assist with patient registration, documentation, and consent forms.
• Coordinate with billing departments to clarify patient queries.
• Ensure compliance with healthcare regulations and company policies.
• Prepare reports on patient satisfaction and issue resolution trends.

6. Training & Process Improvement

• Educate staff on patient relations best practices.
• Identify areas for improvement in patient care and service delivery.
• Participate in quality improvement initiatives.

7. Room Arrangements Responsibilities

Room Assignment & Coordination

• Allocate rooms based on patient needs, availability, and medical requirements.
• Coordinate with nursing teams for room readiness.
• Ensure smooth admission and discharge processes.

Room Setup & Maintenance

• Ensure rooms are clean, well-equipped, and prepared before patient arrival.

Arrange for special requests, such as VIP rooms or additional patient needs.

Inventory & Supplies Management

• Ensure patient rooms are stocked with essential medical and non-medical supplies.
• Coordinate with the procurement team for timely replenishment.
• Maintain a record of room supplies and usage, Inventory check list/ inventory allocation & deallocation reports.

Compliance & Safety

• Ensure all patient rooms meet safety and hygiene standards.
• Monitor infection control measures and report any issues.
• Ensure adherence to policies for room allocation and occupancy.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Overtime pay

License/Certification:

• 2/4W LICENSE (Required)

Location:

• Kottayam, Kerala (Required)

Work Location: In person