Patient Care Counsellor

Job Title:

Patient Care Counsellor – OPD Coordination (Nursing Background Preferred)

Company:

SuperHealth Hospitals Pvt Ltd

Location:

Bangalore, Karnataka
(Immediate Joiners Preferred – 11th Aug / 25th Aug Batch)

Job Type:

Full-time | Permanent | On-site

Salary:

Best in Industry (Based on experience and qualifications)

Experience Required:

2 to 5 years (Mandatory: OPD/Clinical Coordination/Counselling Experience)

Educational Qualification:

• GNM or B.Sc. Nursing (Must be registered with the respective Nursing Council)

Key Responsibilities:

• Act as a liaison between consultants, patients, and departments to ensure smooth clinical coordination.
• Read and explain doctor prescriptions, procedures, and follow-up plans clearly to patients.
• Schedule and coordinate diagnostics, minor procedures, PACs, admissions, OT slots, etc.
• Provide medication counselling and support pharmacy billing in OPD.
• Educate patients on procedures, preparation, and recovery protocols.
• Clarify insurance/cash billing queries and coordinate with TPA/Finance teams.
• Ensure complete ownership of patient follow-ups and service experience.

Key Skills:

• Patient Counselling
• OPD Coordination
• Prescription Explanation
• Follow-up Management
• Pharmacy/Insurance Coordination
• Communication & Empathy
• EMR/Digital Tool Handling
• Multilingual (English + Hindi/Tamil/Kannada preferred)

Why Join Us?

• Opportunity to work in a cutting-edge hospital environment focused on seamless patient experience.
• Growth-oriented role with high visibility across clinical departments.
• Be part of a patient-first culture with clear ownership and structured workflows.

Joining Dates:

• Batch 1: 11th August
• Batch 2: 25th August

Job Type: Full-time

Application Question(s):

• Is it possible to attend the direct interview?

Work Location: In person