Patient Care Counsellor

Job Location: Indira nagar / Malleshwaram

Detailed Job Responsibilities:

Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.

Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.

Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient

Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision

Ensuring that all sales interactions are done in a patient-centric approach

Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts

Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery

Establishing a tone of empathy that helps to resolve any patient complaints or conflicts

Prioritize patient satisfaction throughout the patient journey to build long-term relationships

Collaborate with calendar management team to optimize scheduling and streamline patient interactions

Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment

Responsible for day-to-day operations & overall financial performance of the clinic

Maintain counselor reports daily

Coordinating with finance department (Invoices, Getting Discount Approval, Billing)

Qualifications & Skills:

HSC/Graduate

Must know Microsoft Excel

Previous experience in patient counseling, customer service, or related roles, with a focus on grooming

Proven sales experience and the ability to meet or exceed sales targets

Excellent interpersonal and communication skills, with a genuine passion for patient care

Software Efficiency