Patient Care Counsellor

Job Title:

Location:

• 8:00 AM 4:00 PM
  
• 12:00 PM 8:30 PM
  
• Split Shift: 8:00 AM – 12:00 PM & 4:00 PM – 8:00 PM

  Salary Package:

  35,000 – 50,000 - Negotiable

  Joining Batches:

• Batch 1: 11th August
  
• Batch 2: 25th August
  

Role Summary:

At SuperHealth, we aim to redefine hospital experiences through seamless service delivery and a patient-first approach. As a Patient Care Counsellor – Post Consultation Room, you will serve as a key coordinator and compassionate guide for patients post-doctor consultation, ensuring clarity, comfort, and continuity in care.

Key Responsibilities:

Post-Consultation Coordination

• Interpret and transcribe doctor’s prescriptions and notes accurately.
  
• Clearly explain medical procedures, tests, and follow-up steps to patients and caregivers.
  
• Schedule appointments for diagnostics (e.g., X-ray, USG, CT, MRI), lab investigations, PAC, surgeries, admissions, and referrals.
  
• Record follow-up plans and next visit instructions for consultants.
  

Pharmacy & Medication Handling

• Clarify medication usage to patients as needed.
  
• Handle medicine dispatch within the OPD room and ensure smooth billing coordination.
  

Insurance and Billing Support

• Offer basic clarity on cash vs insurance-based treatments.
  
• Coordinate with the finance or TPA team for preauthorization or cost estimates as required.
  

Patient Education & Experience

• Provide preparation guidance for tests and treatments (e.g., fasting, medication holds).
  
• Explain medical procedures and ensure informed consent.
  
• Address patient queries or connect them with the relevant department.
  
• Take full ownership of ensuring patients understand next steps and follow-up schedules.
  

Key Traits Required:

• Empathetic communicator with excellent listening skills.
  
• Organized, detail-oriented, and proactive.
  
• Comfortable working in a fast-paced clinical environment.
  
• Professional, discreet, and respectful of patient confidentiality.
  
• Fluent in English and at least one regional language (Kannada, Hindi, Tamil, etc.).
  
• Confident in using digital tools and Electronic Medical Records (EMR).
  
• Knowledge of insurance and hospital billing workflows is an advantage.
  

Preferred Qualifications:

• GNM or B.Sc. Nursing (Registered with Nursing Council).
  
• 2–5 years of relevant experience in OPD counselling or patient coordination roles.
• If Interested DM to-
• Kulsum- 91 90360 15602