Patient Care Coordinator

Position: MSW / Patient Relationship & Counseling Executive Key ResponsibilitiesCommunicate effectively with patients and their attendants to understand concerns, expectations, and requirements. Provide counseling and emotional support to patients and families during treatment and hospitalization. Resolve patient complaints / grievances professionally and escalate issues when required. Act as a bridge between patient, attendants, doctors, nurses, and hospital administration to ensure smooth communication. Guide patients regarding treatment process, admission, discharge, billing details, and hospital policies. Assist in planned patient care, including explaining procedures and answering queries in simple language. Support patients in insurance documentation, financial counseling, and payment-related guidance. Maintain confidentiality of patient information and follow ethical standards. Conduct patient satisfaction surveys and report feedback to management. Coordinate discharge planning, follow-up calls, and patient relationship programs. Assist the hospital in public welfare activities, awareness programs, and medical camps. Maintain proper documentation related to communication, follow-ups, and issue resolution. Required Skills & CompetenciesStrong communication, listening, and interpersonal skills. Ability to handle sensitive situations and patient emotions calmly. Problem-solving and conflict-resolution ability. Good counseling and rapport-building skills. Empathy, patience, and a positive attitude. Basic computer & documentation skills. Qualifications & ExperienceMSW / BSW / Diploma in Medical Social Work 0–3 years experience in hospitals, clinics, diagnostics, counseling, or patient-care environment. Freshers with good communication skills can apply. Work Schedule6 days a week / Rotational shifts / As per hospital policy. SalaryBased on qualification & experience.