Patient Application Specialist & Content Creator

We are seeking a Patient Application Specialist & Content Creator who will serve as the bridge between our healthcare solutions and end-users. This role combines patient-facing application support with engaging content creation to enhance patient experience, promote awareness, and improve adoption of our digital healthcare solutions.

Key Responsibilities

Patient Application Specialist

• Guide patients, caregivers, and healthcare professionals in using our healthcare applications.
• Provide onboarding, training, and ongoing support to ensure smooth adoption of the platform.
• Troubleshoot technical or functional issues in collaboration with the product/tech team.
• Collect user feedback to help improve product features and patient experience.
• Maintain accurate records of patient interactions and support requests.

Content Creator

• Develop clear, engaging, and empathetic content for patients, caregivers, and medical professionals (FAQs, guides, blogs, videos, infographics, social media posts, etc.).
• Translate complex medical and technical information into patient-friendly content.
• Collaborate with the marketing and product teams to design campaigns that promote healthcare awareness and application usage.
• Create educational resources (tutorials, explainer videos, step-by-step guides) to support digital literacy among patients.
• Ensure all content adheres to healthcare compliance standards, data privacy laws, and brand guidelines.

Qualifications & Skills

• Bachelor’s degree in Life Sciences, Healthcare, Communications, or related field (master’s preferred).
• 2–3 years of experience in healthcare support, medical writing, patient engagement, or digital health solutions.
• Strong communication and interpersonal skills with a patient-centric approach.
• Ability to simplify medical/technical jargon into easy-to-understand content.
• Proficiency in digital content creation tools (Canva, Adobe, video editing software, etc.).
• Familiarity with healthcare regulations, data privacy (HIPAA/GDPR), and patient confidentiality.
• Tech-savvy with knowledge of mobile health apps, EMRs, or patient portals.

Key Attributes

• Empathetic and patient-focused mindset.
• Strong problem-solving and critical-thinking skills.
• Creative storyteller with attention to detail.
• Collaborative team player with adaptability in a fast-paced environment.

What We Offer

• Opportunity to make a direct impact on patient care and digital healthcare adoption.
• Collaborative and innovative work culture.
• Professional growth and learning opportunities in healthcare technology.
• Competitive salary and benefits package.

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹400,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time

Ability to commute/relocate:

• Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• healthcare support: 2 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)
• Telugu (Preferred)

Work Location: In person