Patient Access & Reimbursement Sr. Associate (AIN Quality Analyst)

This role will report to the Manager of Hub Learning & Development and be responsible for:

• Reviewing all sources for the presence of reportable events as part of the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs)
• Completing Quarterly Data Review (QDR) requests from PV Compliance
• Evaluating the performance of agents across all service types via the applicable scorecards
• Performing call listening sessions to address agent errors
• Collaborating through calibrations with Leadership, Training, and Knowledge Management to provide feedback and ensure consistent evaluation
• Partnering with Knowledge Management, Training, and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a detail oriented individual with these qualifications.

Basic Qualifications:

Master''s Degree

Or

Bachelors degree and 2 years of patient access experience

Or

Associates degree and 6 years of patient access experience

Or

High school diploma / GED and 8 years of patient access experience

Preferred Qualifications:

• Attention to detail, prioritization skills and time management
• Previous experience working with a quality monitoring management system
• Skilled at active listening and analytical capability
• 3+ years working in HUB operations or similar proven experience
• Strong facilitation, communication, motivational and social skills
• Proficiency with MS Office products and Smartsheet
• Ability to easily adapt to change and prioritize based on business need