Patient Access & Reimbursement Sr. Associate (AIN Quality Analyst)

As a Patient Access & Reimbursement Sr. Associate in the Hub Learning & Development team at Amgen, you will play a crucial role in supporting the Quality operations of the Learning and Development team. Your responsibilities will include: - Reviewing all sources for the presence of reportable events for Amgen SupportPlus and Tezspire Together Patient Support Programs - Completing Quarterly Data Review (QDR) requests from PV Compliance - Evaluating the performance of agents across all service types through applicable scorecards - Conducting call listening sessions to address agent errors - Collaborating with Leadership, Training, and Knowledge Management for feedback and consistent evaluation - Partnering with Knowledge Management, Training, and Operations Supervisors to drive continuous improvement in hub services To excel in this position, you are expected to have: Basic Qualifications: - Master's Degree - Or Bachelor's degree and 2 years of patient access experience - Or Associates degree and 6 years of patient access experience - Or High school diploma / GED and 8 years of patient access experience Preferred Qualifications: - Attention to detail, prioritization skills, and time management - Previous experience working with a quality monitoring management system - Skilled at active listening and analytical capability - 3+ years working in HUB operations or similar proven experience - Strong facilitation, communication, motivational, and social skills - Proficiency with MS Office products and Smartsheet - Ability to easily adapt to change and prioritize based on business need If you are looking for a career that defies imagination and want to be part of an organization with a powerful sense of purpose, Amgen is the place for you. Join us in our mission to serve patients and be a part of a team that is making a difference in the world. Apply now at careers.amgen.com,