Partner Support Specialist

What Youll Do Avalara is looking for a dedicated and organised Partner Engagement Desk Specialist to join our team. As a Partner Engagement Desk Specialist, you will help support Avalara's partner ecosystem, ensuring our partners have a seamless expertise engaging with our partner programme, navigating our partner portal, and communicating with several teams at Avalara. We ask that you have close coordination with multiple Avalara teams, including Partner Services, Partner Support, Strategic Alliances, Finance, Marketing and Sales . What Your Responsibilities Will Be Partner Programme Experti se:Become an expert on Avalara's partner programme, understanding its structure, benefits, and requirements and educate partne rs.Expertise with partner portal (PRM) and Salesforce (CR M).Responsible for adherence to programme policy, guidelines, process es.Partner Portal Navigati on:Assist partners in navigating our partner port al.Troubleshoot any portal-related issues and escalate technical proble ms.You provide general account management support to partners (commissions, contract, account provisionin g).Responsivene ss:Responsiveness to partner inquiries and requests with accura cy.Engage with partners to gather feedback and identify opportunities for improveme nt.Help facilitate responses from teams on partner requests/inquiri es.Assessment requests to identify critical or blocking issues which are addressed quick ly.Communicati on:Project manage partner-related tickets/requests routed to the Avalara teams and coordinate with stakeholde rs.Build relationships with stakeholders across the Avalara organisati on.Facilitate communication between partners and teams to address partner inquiri es.Documentation and Reporti ng:Maintain accurate records of partner interactions, issues, and resolutio ns.Create reports and insights on partner feedback and requiremen ts.Provide updates to tea ms.Train and Suppo rt:Develop training materials and resources to help partne rs.Offer ongoing support to partners as they navigate compliance-related challeng es.You will be reporting to Senior Account Executive - AP. What You'll Need to be Succes sfulBachelor's degree in business, marketing, or a related fi eld.Expertise with a customer-facing, in a technology or software comp any.Project management ski lls.Expertise with Partner Relationship Management (PRM), Customer Relationship Management (CRM), and issue tracking applicati ons.Salesforce and Jira working knowle dge.,