Partner Success & Marketing Campaign Delivery

Manager Partner Success & Marketing Campaign Delivery

Team: Online & Brand Reachout | People Matters

Role Overview

Manager – Partner Success & Marketing Campaign Delivery

client management, project management & delivery, and digital marketing campaign execution

Key Responsibilities

Campaign Planning & Execution

• Own the

  end-to-end delivery

  of multi-channel digital marketing campaigns (email, social, display, content marketing, webinars, integrated campaigns etc.) for clients.
• Define

  channel strategies, campaign roadmaps, plans

  , and ensure alignment with partner goals.
• Track and manage execution timelines, deliverables, and budgets to achieve agreed campaign outcomes.

Client / Partner Success

• Act as the

  primary client servicing manager

  for assigned accounts, ensuring seamless communication and delivery.
• Build and nurture strong client relationships, owning

  Client NPS and retention metrics

  .
• Anticipate partner needs and proactively provide solutions, driving

  repeat engagements

  .

Team Play & Best Practices

• Follow

  industry best practices and operational standards

  .
• Follow

  standardized processes

  for campaign delivery, reporting, and client interaction.
• Ensure stakeholders are aligned with quality benchmarks and timelines for high partner satisfaction.

Reporting & Impact Analysis

• Standardize campaign reporting frameworks and

  present impact analysis

  to partners.
• Translate campaign data into actionable insights, showing clear value and ROI to clients.

Stakeholder & Vendor Management

• Liaise with internal stakeholders, creative teams, and external vendors to ensure smooth execution.
• Resolve conflicts and bottlenecks to ensure campaign success without disruption.

Key Skills & Competencies

• Client Management / Partner Success

  – Proven track record of handling enterprise-level accounts.

• Project Management

  – Ability to handle multiple mid-to-large campaigns simultaneously.

• Digital Marketing Campaigns

  – Deep understanding of digital channels, campaign structures, and metrics.

• Conflict Resolution

  – Skilled at managing escalations with tact and professionalism.

• Vendor Management

  – Experienced in coordinating with external partners and vendors.

• Analytical Thinking

  – Ability to track, interpret, and communicate data-driven insights.

Qualifications & Experience

• 6+ years of experience in

  digital marketing campaign delivery, client servicing, and partner success roles

  .
• Experience working with

  B2B clients in India and South East Asia

  preferred.
• Strong

  presentation and communication skills

  , with the ability to influence stakeholders.
• Ability to thrive in a fast-paced, client-centric, and collaborative environment.

This role is a mix of strategic thinking and hands-on execution