- Basic knowledge of Desktop and Application support.
- Basic knowledge and understanding of computer networks/networking.
- Basic knowledge of different types of OS - Windows 7, 8, 10 &/or any of the Linux - Ubuntu, Red Hat, Debian etc.
- Understanding of basic networking devices such as firewalls, switches, routers, etc.
- Knowledge of Networking fundamentals OSI.
Behavioral Attributes Required:
- Excellent communication skills (both written and verbal)
- Self-motivated & a go-getter
- Logical bent of mind (Analytical)
- Team player
- Flexible/adaptable
Roles and Responsibilities:
- Attending to POC to provide presales support to customers as per defined TATs and SLAs.
- Be part of cross-functional team discussions (QA Quality Analysts, Security Analysts,Development team).
- Adapt and implement new technologies related to Zero trust network & Virtualization verticals.
- Implementation and Configuration of products on Cloud Technologies and On-prem virtualization environment.
- Provide solution documents, KB articles,Incident/Preliminary analysis Document & RCAs.
- Reproduce customer issues and if required,analyse the root cause; check and verify any viable solutions available other than development such as creating scripts, simple solutions etc.
- Documentation as per the defined process and format.
- Open to travel to the Client location.
Partner Presales Engineer
Technical Skills Required
- Should have team management experience with leading, mentoring, and managing the Presales team, ensuring that team members are motivated,skilled, and aligned with company goals.
- Should have deep technical knowledge and real-world usage of application and operating system environments.
- Should have strong knowledge of windows/Linux operating systems.
- Should have sound knowledge of Networking concepts, DNS, DHCP, basic routing protocols,Virtual Private networks, Active Directory and other directory services, protocols such as SAML,SSL, https etc.
- Should have good understanding of security products such as firewall, VPN, ZNTA, CASB, SASE,Identity federations etc.
- Should have sound knowledge in any one Desktop Virtualization Technologies(Citrix Apps & Desktop/ VMware Horizon/ WVD/ MS RDP etc.).
- Should be proactive,self-motivated and should be able to partner closely with the sales Account Manager.
- Should have ability to map customer s requirement to the company product.
- Should be able to articulate the advantages and disadvantages of the offerings based on real-world example.
- Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of oursolutions.
- Should be willing to travel to customer location based on requirement.
- Should have knowledge in solution designing/Solution architecting and capacity planning.
- Should be aware or UpToDate with latest happenings in similar technologies, continuous evaluation of same solution offerings and understand the gaps between products.
- Should be open to travel.
Good to have:
- Pre-sales experience in a Startup preferably in the VDI, VPN, MFA, MDM, Azure, AWS etc.
- Prior knowledge of Accops products.
- Customer interactions at management level.
- Knowledge of windows server/windows-10/RDS license.
Roles and Responsibilities:
- Learn & certify in on the Companys products.
- Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer.
- Should conduct interactive demonstrations remotely or physically.
- Pre-sales Account team management.
- Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products.
- Prepare competitive study documents and architecture documents.
- Build, improve and maintain high standard of pre-sales andpost-sales support.
- Create knowledgebase around the product,including KBarticles, tutorial videos creation,FAQs, best practices documents.
- Manage customer expectations and demonstrate a strongfollow-up on customer s inquiries.
- Give technical training to partner s sales and pre-sales team.
- Create & define statement of work and handover to implementation team for project delivery.
Behavioral Attributes Required:
- Strong communication skills (both written and verbal) are a must.
- Leadership qualities.
- Clarity of thought
- Accountable
- Proactive
- Logical bent of mind (Analytical)
- Flexible/adaptable
Technical Skills Required
Mandatory:
- Should have team management experience with leading, mentoring, and managing the Presales team, ensuring that team members are motivated,skilled, and aligned with company goals.
- Should have deep technical knowledge and real-world usage of application and operating system environments.
- Should have strong knowledge of windows/Linux operating systems.
- Should have sound knowledge of Networking concepts, DNS, DHCP, basic routing protocols,Virtual Private networks, Active Directory and other directory services, protocols such as SAML,SSL, https etc.
- Should have good understanding of security products such as firewall, VPN, ZNTA, CASB, SASE,Identity federations etc.
- Should have sound knowledge in any one Desktop Virtualization Technologies(Citrix Apps & Desktop/ VMware Horizon/ WVD/ MS RDP etc.).
- Should be proactive,self-motivated and should be able to partner closely with the sales Account Manager.
- Should have ability to map customer s requirement to the company product.
- Should be able to articulate the advantages and disadvantages of the offerings based on real-world example.
- Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of oursolutions.
- Should be willing to travel to customer location based on requirement.
- Should have knowledge in solution designing/Solution architecting and capacity planning.
- Should be aware or UpToDate with latest happenings in similar technologies, continuous evaluation of same solution offerings and understand the gaps between products.
- Should be open to travel.
Good to have:
- Pre-sales experience in a Startup preferably in the VDI, VPN, MFA, MDM, Azure, AWS etc.
- Prior knowledge of Accops products.
- Customer interactions at management level.
- Knowledge of windows server/windows-10/RDS license.
Roles and Responsibilities:
- Learn & certify in on the Companys products.
- Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer.
- Should conduct interactive demonstrations remotely or physically.
- Pre-sales Account team management.
- Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products.
- Prepare competitive study documents and architecture documents.
- Build, improve and maintain high standard of pre-sales andpost-sales support.
- Create knowledgebase around the product,including KBarticles, tutorial videos creation,FAQs, best practices documents.
- Manage customer expectations and demonstrate a strongfollow-up on customer s inquiries.
- Give technical training to partner s sales and pre-sales team.
- Create & define statement of work and handover to implementation team for project delivery.
Behavioral Attributes Required:
- Strong communication skills (both written and verbal) are a must.
- Leadership qualities.
- Clarity of thought
- Accountable
- Proactive
- Logical bent of mind (Analytical)
