Accops Systems

19 Job openings at Accops Systems
Assistant Manager- Finance Pune 3 - 8 years INR 8.0 - 10.0 Lacs P.A. Work from Office Full Time

Role & responsibilities Manage day-to-day financial operations including accounts payable/receivable, payroll, and banking. Prepare and present monthly, quarterly, and annual financial reports. Ensure compliance with statutory requirements and tax regulations. Conduct financial analysis to aid business decisions and strategy. Manage cash flow, forecast financial needs, and identify cost-saving opportunities. Partner with business leadership to define financial KPIs and monitor performance. Coordinate and oversee internal and external audits, liaising with auditors and ensuring timely completion. Implement and continuously improve financial policies and procedures to ensure effective financial control and asset protection. Identify and drive process improvements and system enhancements across finance operations. Preferred candidate profile CA or CA inter or Bachelors degree in Finance, Accounting, Economics, or related field (Master’s preferred). Proven experience in finance and accounting activities, preferably in startups or fast-paced environments. Strong grasp of financial statements, accounting principles, and local tax and compliance frameworks. Hands-on experience with financial software like Tally, ERP systems, and strong proficiency in MS Excel and Office tools. Demonstrated analytical and problem-solving skills. Excellent organizational and communication abilities. Ability to thrive in dynamic and cross-functional environments, working both independently and as part of a team.

Global Enterprise Customers Pune 15 - 25 years INR 22.5 - 27.5 Lacs P.A. Work from Office Full Time

We empower organizations to enable their employees to have the freedom to work from anywhere and be at their productive best. 900+ Global Enterprise Customers 200+ Active Partners 300+ Strong Team Why Accops We believe the next world war will be fought on desktop PCs. For those of you who always wanted to be a soldier, its your chance to become a cyber soldier by engineering, architecting, and supporting cybersecurity solutions to critical enterprises, governments and government institutions, businesses, and the general public at large. Accops is proud to build cybersecurity and IT infrastructure products to fuel the Make In India and Atmanirbhar goal of the Indian government. Join Accops and help make the world a safer place. Stand Out from the Crowd Work on core networking, OS, cybersecurity, virtualization, and scalable cloud technologies to engineer direct value to end customers. Enjoy the Start-up Chaos, Safely Experience the thrill and vitality of a start-up, and foster a culture of continuous innovation with an agile approach to deliver customer delight. Create Long Term Value In your career journey, every company acts as a building block. At Accops, you will make good friends, meet great mentors, and gain immense experience. We promise to make a positive impact on your life. Our Values Integrity We standby our words. We do what we say Excellence We deliver the best and demand the best Empathy We create win-win solutions under constraints for all Wisdom We take intelligent risks Joy Keeping those around us happy, makes us happy What We Offer Our workforce is spread across the length and breadth of India, right from Kashmir to Kanyakumari and Bengal to Kutch Work from home, forever for suitable teams Cool and nice office in Pune for new joinees and office lovers Medical insurance for family and parents Unlimited leaves for long-term employees Sponsored training programs ESOP for deserving members Life At Accops My time with Accops has tremendously helped me to grow as a professional. The best thing about Accops is that they believe in their people and provide a conducive environment to bring the best out of everyone. Bharti Singh Bhati, Quality Assurance Engineer Image Gallery Browse Open Positions Engineering Sr. Software Development Engineer in Test MCA/ BE/ BTech (Preferably CS/IT) 6+ Years | India (Remote) Lead Cyber Security BCA/ MCA/ BE/ BTech (Preferably CS/IT) 8+ years | Pune Sr. Software Engineer - C,C++ on Linux BE/BTech/MCA/MTech(Preferably CS/IT) 6+ years | Hybrid/Remote Sr. Software Engineer - C, C++ on Windows BE/BTech/MCA/MTech (Preferably CS/IT) 5+ years | Pune Sr. Software Engineer - C, C++ on macOS, iOS BE/BTech/MCA/MTech (Preferably CS/IT) 5+ years | Pune Software Engineer - C, C++ on Windows BE/BTech/MCA/MTech (Preferably CS/IT) 2+ years | Pune Sr. Quality Assurance Engineer BCA/ MCA/ BE/ BTech (Preferably in Comp Sc/IT) 5+ years | Pune/remote Software Architect - .NET BE/ BTech (Preferably CS/IT or CDAC) 10+ years | Pune/remote Sr. Systems Engineer BCA/ MCA/ BE/ BTech (Preferably in Comp Sc/IT) 6+ years | Remote Lead .NET Developer BE/ BTech (Preferably CS/IT or CDAC) 6+ years | Hybrid Presales Pre-Sales Engineer BCA/MCA/ BE/BTech/(Preferably CS/IT) 7+ years | Hyderabad Sales Enterprise Accounts Manager MBA/B-tech 6+ years | Mumbai Regional Sales Head Bachelors Degree 12+ years | Mumbai Business Analyst BTech/ BE/ MSc/ MBA 5+ years | NCR or Pune Lead Generation Champion Any Graduate/PG (MBA will be preferred) 3+ yrs | India (South) and Middle East Regional Sales Manager Any Graduate/PG (MBA will be preferred) 7+ yrs | Gujarat/Chennai/Kerala Technical Support Technical Support Manager BE/BTech/MCA/MTech (Preferably CS/IT) 5 8 years | Pune Sr. Systems Engineer Technical support BE/BTech/MCA/MTech (Preferably CS/IT) 4 12 years | Pune Mumbai Systems Engineer - Technical Support BE/BTech/MCA/MTech (Preferably CS/IT) 2+ years | Pune Mumbai Finance Accounts Finance Accounts Leads B.com/M.Com/ CA/ CMA or ICWA/ PGDM-Finance 15+ years | Hybrid You have successfully applied for this Job. Ready to get started Connect with our technology consultants The case study has been sent to your mail ID. Your details have been shared with Accops.

Senior Payroll Executive Pune 3 - 7 years INR 5.0 - 8.0 Lacs P.A. Work from Office Full Time

Experience : 3-7 years of experience in payroll processing Qualifications : Bachelors degree in Commerce, HR, or related field Mandatory Skill Required: Advanced Excel proficiency Strong in formulas, pivot tables, conditional formatting, data validation, and logical structuring. Analytical and logical thinking for payroll data management and error resolution. Deep understanding of payroll processes and statutory compliance. Strong attention to detail and accuracy. Ability to handle confidential information with integrity. Working knowledge of payroll software (e.g., GreytHR, ADP, SAP, Keka, etc (Anyone). Excellent communication and coordination skills. Roles and Responsibilities: End-to-end payroll processing for employees (monthly, quarterly, and annually). Manage salary inputs, deductions, bonuses, leaves, and attendance data. Handle statutory compliance including PF, ESI, PT, LWF, Income Tax (TDS), and other applicable laws. Prepare and validate salary sheets and ensure error-free disbursement. Coordinate with Finance for timely salary transfer, Variable calculation inputs, etc Handle payroll-related employee queries. Creating and managing the data and reports send to JIO from HR payroll side. Taking complete ownership of the Performance Management System (PMS) — ensuring timely goal setting, mid-year reviews, and final evaluations. Designing and maintaining variable pay and appraisal templates for different departments. Accurately performing variable pay and increment calculations based on performance ratings and company policies. Maintain and update employee data related to compensation. Reconcile payroll reports, bank statements, and audit requirements. Generate reports and dashboards for internal and external audits. Soft Skills: Strong communication skills (verbal and written) Proactive Self-motivated Logical bent of mind (Analytical) Team player & quick learner Flexible/adaptable Multi-Tasking Self-motivated individual who works well independently and enthusiastically.

Associate Technical Sales Engineer - I Delhi 0 - 10 years None Not disclosed On-site Not specified

Education: BE/BTech/MCA/MTech(Preferably CS/IT) Experience: 2 to 10 years | Location: Delhi Technical Skills Required Basic knowledge of Desktop and Application support. Basic knowledge and understanding of computer networks/networking. Basic knowledge of different types of OS - Windows 7, 8, 10 &/or any of the Linux - Ubuntu, Red Hat, Debian etc. Understanding of basic networking devices such as firewalls, switches, routers, etc. Knowledge of Networking fundamentals OSI. Behavioral Attributes Required: Excellent communication skills (both written and verbal) Self-motivated & a go-getter Logical bent of mind (Analytical) Team player Flexible/adaptable Roles and Responsibilities: Attending to POC to provide presales support to customers as per defined TATs and SLAs. Be part of cross-functional team discussions (QA – Quality Analysts, Security Analysts,Development team). Adapt and implement new technologies related to Zero trust network & Virtualization verticals. Implementation and Configuration of products on Cloud Technologies and On-prem virtualization environment. Provide solution documents, KB articles,Incident/Preliminary analysis Document & RCAs. Reproduce customer issues and if required,analyse the root cause; check and verify any viable solutions available other than development – such as creating scripts, simple solutions etc. Documentation as per the defined process and format. Open to travel to the Client location.

Partner Presales Engineer New Delhi,Pune,Bengaluru 9 - 16 years INR 11.0 - 18.0 Lacs P.A. Work from Office Full Time

Basic knowledge of Desktop and Application support. Basic knowledge and understanding of computer networks/networking. Basic knowledge of different types of OS - Windows 7, 8, 10 &/or any of the Linux - Ubuntu, Red Hat, Debian etc. Understanding of basic networking devices such as firewalls, switches, routers, etc. Knowledge of Networking fundamentals OSI. Behavioral Attributes Required: Excellent communication skills (both written and verbal) Self-motivated & a go-getter Logical bent of mind (Analytical) Team player Flexible/adaptable Roles and Responsibilities: Attending to POC to provide presales support to customers as per defined TATs and SLAs. Be part of cross-functional team discussions (QA Quality Analysts, Security Analysts,Development team). Adapt and implement new technologies related to Zero trust network & Virtualization verticals. Implementation and Configuration of products on Cloud Technologies and On-prem virtualization environment. Provide solution documents, KB articles,Incident/Preliminary analysis Document & RCAs. Reproduce customer issues and if required,analyse the root cause; check and verify any viable solutions available other than development such as creating scripts, simple solutions etc. Documentation as per the defined process and format. Open to travel to the Client location. Partner Presales Engineer Technical Skills Required Should have team management experience with leading, mentoring, and managing the Presales team, ensuring that team members are motivated,skilled, and aligned with company goals. Should have deep technical knowledge and real-world usage of application and operating system environments. Should have strong knowledge of windows/Linux operating systems. Should have sound knowledge of Networking concepts, DNS, DHCP, basic routing protocols,Virtual Private networks, Active Directory and other directory services, protocols such as SAML,SSL, https etc. Should have good understanding of security products such as firewall, VPN, ZNTA, CASB, SASE,Identity federations etc. Should have sound knowledge in any one Desktop Virtualization Technologies(Citrix Apps & Desktop/ VMware Horizon/ WVD/ MS RDP etc.). Should be proactive,self-motivated and should be able to partner closely with the sales Account Manager. Should have ability to map customer s requirement to the company product. Should be able to articulate the advantages and disadvantages of the offerings based on real-world example. Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of oursolutions. Should be willing to travel to customer location based on requirement. Should have knowledge in solution designing/Solution architecting and capacity planning. Should be aware or UpToDate with latest happenings in similar technologies, continuous evaluation of same solution offerings and understand the gaps between products. Should be open to travel. Good to have: Pre-sales experience in a Startup preferably in the VDI, VPN, MFA, MDM, Azure, AWS etc. Prior knowledge of Accops products. Customer interactions at management level. Knowledge of windows server/windows-10/RDS license. Roles and Responsibilities: Learn & certify in on the Companys products. Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer. Should conduct interactive demonstrations remotely or physically. Pre-sales Account team management. Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products. Prepare competitive study documents and architecture documents. Build, improve and maintain high standard of pre-sales andpost-sales support. Create knowledgebase around the product,including KBarticles, tutorial videos creation,FAQs, best practices documents. Manage customer expectations and demonstrate a strongfollow-up on customer s inquiries. Give technical training to partner s sales and pre-sales team. Create & define statement of work and handover to implementation team for project delivery. Behavioral Attributes Required: Strong communication skills (both written and verbal) are a must. Leadership qualities. Clarity of thought Accountable Proactive Logical bent of mind (Analytical) Flexible/adaptable Technical Skills Required Mandatory: Should have team management experience with leading, mentoring, and managing the Presales team, ensuring that team members are motivated,skilled, and aligned with company goals. Should have deep technical knowledge and real-world usage of application and operating system environments. Should have strong knowledge of windows/Linux operating systems. Should have sound knowledge of Networking concepts, DNS, DHCP, basic routing protocols,Virtual Private networks, Active Directory and other directory services, protocols such as SAML,SSL, https etc. Should have good understanding of security products such as firewall, VPN, ZNTA, CASB, SASE,Identity federations etc. Should have sound knowledge in any one Desktop Virtualization Technologies(Citrix Apps & Desktop/ VMware Horizon/ WVD/ MS RDP etc.). Should be proactive,self-motivated and should be able to partner closely with the sales Account Manager. Should have ability to map customer s requirement to the company product. Should be able to articulate the advantages and disadvantages of the offerings based on real-world example. Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of oursolutions. Should be willing to travel to customer location based on requirement. Should have knowledge in solution designing/Solution architecting and capacity planning. Should be aware or UpToDate with latest happenings in similar technologies, continuous evaluation of same solution offerings and understand the gaps between products. Should be open to travel. Good to have: Pre-sales experience in a Startup preferably in the VDI, VPN, MFA, MDM, Azure, AWS etc. Prior knowledge of Accops products. Customer interactions at management level. Knowledge of windows server/windows-10/RDS license. Roles and Responsibilities: Learn & certify in on the Companys products. Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer. Should conduct interactive demonstrations remotely or physically. Pre-sales Account team management. Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products. Prepare competitive study documents and architecture documents. Build, improve and maintain high standard of pre-sales andpost-sales support. Create knowledgebase around the product,including KBarticles, tutorial videos creation,FAQs, best practices documents. Manage customer expectations and demonstrate a strongfollow-up on customer s inquiries. Give technical training to partner s sales and pre-sales team. Create & define statement of work and handover to implementation team for project delivery. Behavioral Attributes Required: Strong communication skills (both written and verbal) are a must. Leadership qualities. Clarity of thought Accountable Proactive Logical bent of mind (Analytical)

Senior Payroll Executive Pune 5 - 8 years INR 6.0 - 10.0 Lacs P.A. Work from Office Full Time

Deep understanding of payroll processes and statutory compliance. Strong attention to detail and accuracy. Ability to handle confidential information with integrity. Working knowledge of payroll software (e.g., GreytHR, ADP, SAP, Keka, etc (Any one).). Excellent communication and coordination skills. Mandatory Skill Set: Strong in formulas, pivot tables, conditional formatting, data validation, and logical structuring. Analytical and logical thinking for payroll data management and error resolution Roles and Responsibilities: End-to-end payroll processing for employees (monthly, quarterly, and annually). Manage salary inputs, deductions, bonuses, leaves, and attendance data. Handle statutory compliance including PF, ESI, PT, LWF, Income Tax (TDS), and other applicable laws. Prepare and validate salary sheets and ensure error-free disbursement. Coordinate with Finance for timely salary transfer, Variable calculation inputs, etc Handle payroll-related employee queries. Creating and managing the data and reports send to JIO from HR payroll side. Taking complete ownership of the Performance Management System (PMS) ensuring timely goal setting, mid-year reviews, and final evaluations. Designing and maintaining variable pay and appraisal templates for different departments. Accurately performing variable pay and increment calculations based on performance ratings and company policies. Maintain and update employee data related to compensation. Reconcile payroll reports, bank statements, and audit requirements. Generate reports and dashboards for internal and external audits. Soft Skills Required Strong communication skills (written and Verbal) Clarity of thought User centric approach Sincere Proactive Self-motivated Logical bent of mind (Analytical)

Senior Professional Services Consultant Pune 12 - 22 years INR 14.0 - 19.0 Lacs P.A. Work from Office Full Time

Proven experience in managing large-scale IT Service delivery and Project portfolios. Strong understanding of Virtualization Technologies (Accops, Citrix, Omnissa) and Zero-Trust Security frameworks (IAM, ZTNA, etc.). Exceptional leadership, team management and motivational skills. Excellent communication, stakeholder management and conflict resolution abilities. PMP, ITIL, or similar certifications are a plus. Preferred Attributes: Strategic mindset with a hands-on approach. Passion for mentoring and developing high-performing teams. Ability to thrive in a fast-paced, customer-centric environment. Roles and Responsibilities: Oversee end-to-end delivery of professional services projects across multiple clients and geographies. Ensure timely, high-quality, and cost-effective project execution aligned with customer expectations and business goals. Implement and monitor KPIs to track project performance and delivery excellence. Lead, mentor and inspire a team of consultants, project managers, and technical experts. Foster a culture of accountability, continuous learning, and high performance. Identify skill gaps and implement training programs to enhance team capabilities. Act as a senior escalation point for customer issues and ensure swift resolution. Build strong relationships with key customers and stakeholders to drive satisfaction and retention. Collaborate with Sales, Customer Success teams, Presales team, Development team and Product Management team. Continuously evaluate and improve delivery methodologies, tools, and processes. Drive operational efficiency and scalability through automation and standardization. Align delivery strategies with organizational goals and customer needs. Coordinate with the customer and help design, configure and deploy Accops Solution suites based on the SoW. Change Management in SoW with the customer and product engineering team. Open to travel to the Client location. Soft Skills Required Strong communication skills (verbal and written both) Team Manager Proactive Self-motivated Logical bent of mind (Analytical) Team player Flexible/Adaptable Multi-Tasking Excellent team player Senior Professional Services Consultant Technical Skills Required Mandatory: Strong knowledge in Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling and Remote Desktop Services. Strong understanding of Linux Operating system and proficient knowledge of fundamentals. Strong networking knowledge and familiarity with various monitoring and troubleshooting tools(Wireshark, Process Monitor, Nmap, debug view,etc). Infrastructure design Must have experience in any of the following technologies: a) VDI, Desktop Virtualization, Application Virtualization, Load Balancing, VPNs, Proxy,Firewalls, etc. b) Secure Gateway -VPN / MFA/ IAM / ZTNA Good to have: Cloud management skills Experience of working with a product (OEM) company in support or implementation or pre-sales Understanding of the Scripting languages: Bash Shell & PowerShell. Knowledge on Accops / Citrix/ VMware products. Roles and Responsibilities: Co-ordinate with the customer and help design, deploy and roll out Accops Solution suites based on SoW. Managing relationship with internal and external stakeholders. Driving 360-degree communication with internal and external stakeholders while being engaged with the project. Change Management in SoW with customer and product engineering team Driving projects from Implementation phase to roll-out and completion while ensuring project goals and success criterions are met. Manage multiple implementation projects simultaneously with the implementation team Plan overall execution and timely reporting of multiple projects Sharing knowledge with the team, enabling them with more tools and knowledge and growing the team. Work with the product management team to improve the product by suggesting new features and enhancements. Open to travel to Client location. Strong communication skills (verbal and written both) Proactive Good articulation skills Solution designing skills Self-motivated Accountable Logical bent of mind (Analytical) Team player & quick learner

Technical Pune 7 - 12 years INR 8.0 - 12.0 Lacs P.A. Work from Office Full Time

Senior Software Engineer - C, C++ on Linux Technical Skills Required Mandatory: Excellent C & C++ programming skills ( 7+ years). Minimum 1-year exposure to Python server-side development. Socket programming on Linux (POSIX Threaded model). Proven experience developing and debugging complex,multi-threaded, real-time systems. At least 5 years in Linux operating systems and programming environments. Experience in writing high-performance and scalable servers, especially web servers, load balancers, HTTP proxy, VPN like products. Good understanding and use of algorithms, design patterns and data structures. HTTP protocol know-how. Good understanding of Network Security. Must have worked on optimizing software and code for high performance requirements along with scaling needs (Vertical and Horizontal scaling needs). Should understand software architecture, network architecture and all the related topologies related to software. Knowledge of version management tools like GIT,mercurial, perforce, etc. Good to have: Programming experience in LDAP, RADIUS, SAML. DNS,Load-balancer, SSL, Networking protocols Protocol designing Experience with NGINX or HTTP parsers Knowledge of Linux or Windows kernel Drivers Kubernetes and Container technologies Roles and Responsibilities Design develop and implement Accops products requirements. Manage and scale the existing the product. Manage the team from technical perspective. Contribute in the process like code review, Version Management and Product backlog management. Make sure the product is delivered with the desired expectation. Soft Skills Required Strong communication skills (verbal and written both) Proactive Self-motivated Logical bent of mind (Analytical) Team player & quick learner Flexible/adaptable Multi-Tasking Excellent team player Self-motivated individual that works well independently and enthusiastically Software Engineer -II / III Technical Skills Required Mandatory: 2+ years of C C++ programming experience. At least 1 project utilizing socket programming on Linux(POSIX Threaded model) Experience in developing and debugging multi-threaded, real-time systems. Understanding of Linux operating systems and programming environments. Good knowledge of Networking HTTP protocol knowhow Understanding of OWASP and Network Security Should understand software architecture Should have knowledge of any version management tools like GIT, mercurial or perforce etc. Good to have: Knowledge of Linux kernel Design Patterns Network programming experience (ADS, LDAP, DNS,Load-balancer) Understanding and use of algorithms and data structures. Kubernetes and Container technologies Roles and Responsibilities Develop and implement Accops products requirements. Understand and maintaining existing the product Follow and contribute in the process like code review,Version Management and Product backlog management Timely delivery of assigned tasks Clarity of thought User Centric Approach Strong communication skills (both written and verbal)

Software Engineer - II pune 3 - 5 years INR 8.0 - 10.0 Lacs P.A. Work from Office Full Time

Role & responsibilities Design and Develop features and enhancements for an existing 2FA and VDI Workspace client. Analyze and troubleshoot application issues in a timely fashion. Provide support in all phases of SDLC and ensure delivery of high-quality product(s) Work with other Engineers in planning, prioritizing and executing assigned tasks within deadlines. Participate in design reviews and recommend improvements. Ensure well-written design documents and conduct peer-reviews like code reviews, design reviews etc. Develop unit test cases and integrate with the continuous build process to ensure quality and reliability. Work with QA team in directing them with test plans and procedures including test automation. Provide trainings and mentor other Engineers when required. Attend team meetings to communicate project status and discuss about new ideas and any issues. Recommend new technologies to ensure quality and productivity Preferred candidate profile Technical Skills Required : Windows OS internals C, C++ & VC++ on Windows (3+ years of experience) Good knowledge on Inter-process Communication & Multithreading Good OOPS Concepts and knowledge of Design patterns (Gang of Four Patterns) Good understanding of MFC, Win 32 SDK, Rest API, XML & STL Understanding of SDLC Good debugging skills Good to have: Knowledge of Windows kernel Drivers Knowledge of Windows Driver Kits Knowledge of Protocols: IP, TCP, HTTPS, SSL, TLS, UDP, SSH, LDAP Knowledge of QT

Software Engineer - III pune 3 - 5 years INR 14.0 - 20.0 Lacs P.A. Work from Office Full Time

Dear Candidates, Accops is looking of Software Engineer for Pune Location below are the deatils for the position Job Title:- Software Engineer III Location:- Pune Qualification:- BE/BTech/MCA/MTech (PreferablyCS/IT) Years of Experience:- 3-5 years Technical Skills Required Mandatory: Should have excellent C & C++ programming skills Should have minimum 1 year exposure to Python server-side development. Should have experience in pocket programming on Linux (POSIX Threaded model). Should have proven experience developing and debugging complex, multi-threaded, real-time systems. Should have a minimum of 5 years in Linux operating systems and programming environments. Should have experience in writing high-performance and scalable servers, especially web servers, load balancers, HTTP proxy, VPN like products. Should have good understanding and use of algorithms, design patterns and data structures. HTTP protocol know-how. Should have a good understanding of Network Security. Should have worked on optimizing software and code for high-performance requirements along with scaling needs (Vertical and Horizontal scaling needs). Should understand software architecture, network architecture and all the related topologies related to software. Should have knowledge of version management tools like GIT, mercurial, perforce etc. Good to have: Programming experience in LDAP, RADIUS, SAML. DNS, Load-balancer, SSL, Networking protocols Protocol designing Experience with NGINX or HTTP parsers Knowledge of Linux or Windows kernel Drivers Kubernetes and Container technologies If you are interested, please share your updated resume along with below details @ rocky.pimplapure@accops.com Total Experiences:- Current CTC:- Exp CTC Notice Period:- If any offer Hold:-

Project Manager pune 10 - 15 years INR 9.0 - 18.0 Lacs P.A. Hybrid Full Time

Dear Candidate, Accops is looking of Project Manager for Pune Location below are the deatils for the position Job Title: Project Manager Location: Pune Experience Required: 10-15 Years Minimum 5+ years in Project Management with strong exposure to virtualization technologies. Certifications: PMP Certification (Mandatory); Prince2 or ITIL is a plus Job Summary: Accops is seeking a results-driven and detail-oriented Project Manager with a strong track record in managing and delivering projects in Virtualization, End-User Computing (EUC) , or related technology domains. The ideal candidate should have experience working with platforms such as Accops, Citrix, VMware, or Nutanix , and should be well-versed in customer-facing project execution, stakeholder management, and cross-functional coordination. Key Responsibilities: Work as PMO for Customer Success organisation and drives Internal Transformation projects across Customer success teams as guided by leadership. Also do Internal stakeholder management while working hand in hand with Customer Success leadership. Lead end-to-end execution of Strategic/Critical Customer deployment and implementation projects for Accops product portfolio. Develop and maintain project plans , timelines, resource assignments, and communication strategies. Collaborate within Customer Success Organisation across Professional Services, Technical Support, CoE, Renewals and Customer Success Managers Team to ensure post-implementation success and handover. Represent Customer Success and collaborate with Presales, Sales, Engineering, and Product Management teams for seamless project executions and handovers. Conduct kick-off meetings , manage scope, track milestones, and report progress to internal and external stakeholders. Ensure timely delivery of projects within scope, timeline, and budget , while maintaining high customer satisfaction. Identify and mitigate Project risks and Escalations in real-time. Provide project updates via status reports, dashboards, and executive briefings . Own customer communication cadence, including weekly reviews and stakeholder alignment . Adhere to organizational and industry-standard PM methodologies and governance . If you are interested please share your updated resume and below details @rocky.pimplpaure@accops.com Total Exp:- Current CTC:- Exp CTC:- Notice Period:- If any offer hold:-

Senior Account Manager / Account Director ( North) delhi 8 years None Not disclosed On-site Not specified

Education: Bachelor’s Degree Experience: 8+ years | Location: Delhi Functional Skills Required Mandatory: Cyber Security Know how. CASB, ZTNA, SSL VPN, VDI, WVD, DaaS, and Cloud know-how. Should be able to design, develop and implement a Business Development Strategy for local and/or international market. Adept at account management and relationship building resulting in achieving the revenue target annually. Should have a customer first approach. Should demonstrate strong leadership skills and team handling skills. Also, should be able to attract, develop and retain high-performing team members. Knowledge of IT Services (especially Virtualization Domain) and the ability to articulate the business value of those services. Generated business leads to achieve short and long-term revenue and profit growth. Should have developed and maintained an opportunity pipeline. Ability to present sales proposals and uncover/resolve any concerns or objections. Knowledge of and ability to utilize customer profiles and information. Good to have: An enterprise-level sales experience in similar domain. Few OEM certifications in the Security Area or the Cloud. Role and Responsibilities Spearhead the entire Sales department i.e. Manage the overall Business Development process of sales. In depth sales knowledge of Accops solutions and products.. Establish relationships with global, national and local management consulting firms. Train and mentor new joiners. Set up a team of high performing individuals and hone their sales skills. Respond strategically in customer settings,listen and determine client’s business needs. Establish relationships with global, national and local management consulting firms. Leading and collaborating pre-sales efforts to define technical solutions, assist with Statements of Work and deliver proposals. Demonstrate sales presentation skills. Open to travelling for business. Soft Skills Required Strong communication skills (verbal and written both) is a must Collaborator/ team player Clarity of thought Sincere Proactive Self-motivated Logical bent of mind (Analytical) Flexible/adaptable

Senior Software Engineer - Dot Net Core pune 7 - 12 years INR 20.0 - 25.0 Lacs P.A. Work from Office Full Time

Excellent C & C++ programming skills ( 7+ years). Minimum 1-year exposure to Python server-side development. Experience in Socket Programming on Linux (POSIX Threaded model). Proven experience developing and debugging complex,multi-threaded, real-time systems. Experience of at least 5 years in Linux operating systems and programming environments. Experience in writing high-performance and scalable servers, especially web servers, load balancers, HTTP proxy, VPN like products. Good understanding and use of algorithms, design patterns and data structures. HTTP protocol know-how. Good understanding of Network Security. Must have worked on optimizing software and code for high performance requirements along with scaling needs (Vertical and Horizontal scaling needs). Should understand software architecture, network architecture and all the related topologies related to software. Knowledge of version management tools like GIT,mercurial, perforce, etc. Good to have: Programming experience in LDAP, RADIUS, SAML. DNS,Load-balancer, SSL, Networking protocols Protocol designing Experience with NGINX or HTTP parsers Knowledge of Linux or Windows kernel Drivers Kubernetes and Container technologies Roles and Responsibilities Design develop and implement Accops products requirements. Manage and scale the existing the product. Manage the team from technical perspective. Contribute in the process like code review, Version Management and Product backlog management. Make sure the product is delivered with the desired expectation. Soft Skills Required Strong communication skills (verbal and written both) Proactive Self-motivated Logical bent of mind (Analytical) Team player & quick learner Flexible/adaptable Multi-Tasking Excellent team player Self-motivated individual that works well independently and enthusiastically

Director Marketing pune 10 - 20 years INR 15.0 - 20.0 Lacs P.A. Work from Office Full Time

Develop and execute Accops enterprise marketing strategy, elevating brand presence in global VDI and secure remote access markets Lead high-impact demand generation campaigns via digital and channel partner routes, delivering a consistent pipeline for sales Drive compelling messaging and communications across all channels, shaping market perception of Accops value proposition Achieve annual lead generation targets in line with $1M+ managed marketing budget Mentor, retain, and develop the marketing team for high performance and cross-functional collaboration, reporting directly to the CEO Establish and manage partner marketing programs, enhancing lead quality and scalability through the channel ecosystem Implement strategic customer communications to improve engagement,retention, and advocacy for all enterprise segments Skill Set Needed: Proven track record in B2B enterprise software marketing; experience in VDI,cybersecurity, or IT infrastructure preferred Strategic leadership in marketing, including digital demand generation,campaign management, and brand positioning Deep understanding of channel partner lead generation and co-marketing programs Excellence in crafting differentiated messaging for complex technology solutions and driving multichannel campaigns Hands-on expertise with marketing automation, analytics, and modern MarTech stack to optimize ROI and funnel conversion Strong budget management skills (experience with $1M+ annual marketing budgets) Data-driven decision maker, expert communicator, and exceptional team leader able to operate at C-suite level Soft Skills Required Creative Strong communication skills (verbal and written both) Team player/Team Manager Clarity of thought Self-motivated Logical bent of mind (Analytical)

Cyber Security person pune 4 - 7 years INR 9.0 - 13.0 Lacs P.A. Work from Office Full Time

Implementation, configuration and management of end-point detection and response (EDR) tools like CrowdStrike Falcon. Configuration and security administration for Microsoft 365 (O365, Defender and Azure) Implementation, configuration and management of SIEM tools for monitoring security parameters across IT infrastructure in the data center and cloud. Experience with implementation, configuration and management of data-loss-prevention (DLP) tools Foundational knowledge and understanding of incident analysis, root cause analysis and risk assessment. Foundational knowledge and experience with Identity and Access Management (IAM), including Privileged Access Management (PAM) and User access reviews. Good to have: Familiarity with ISO 27001, industry standards, and product security certifications. Desirable Certifications: Microsoft Certified: Security, Compliance and Identity Fundamentals (SC-900) Microsoft 365 Certified Security Administrator Microsoft Certified Azure Security Engineer (AZ-500) GIAC Security Essentials (GSEC) AWS Certified Security (ISC) 2 Certified in Cybersecurity CrowdStrike Falcon Administrator Role and Responsibilities: Deploy, configure, and administer enterprise security tools across infrastructure and applications. Review, analyze and respond to alerts from security tools. Evaluate defensive capabilities and identify opportunities to simplify and improve security coverage and efficiency of operations. Stay abreast of new tools and techniques to raise the security baseline for the organization Prepare weekly, monthly and quarterly reports on cyber defenses. Support security certifications like ISO27001 and SOC2 for Accops. Review infrastructure design and architecture for security and compliance. Strengthen cloud and IT infrastructure security posture (Azure, AWS, O365) with a focus on defensive security controls. Oversee identity lifecycle, authentication mechanisms, and access controls through IAM frameworks. Soft Skills Required Analytical thinking Problem solving Strong communication skills (written and verbal)

Head Of Finance pune 15 - 25 years INR 20.0 - 25.0 Lacs P.A. Work from Office Full Time

Chartered Accountant (CA) with 15+ years of experience in finance leadership roles. Strong expertise in accounting, business finance, financial planning & analysis, MIS, closing, reporting, and financial modelling. Experience in auditing, financial controlling Prior experience in SaaS, Digital Technology, or IT Product companies will be preferred. Proven track record in leading teams (small or large); not worked as an individual contributor. Strong business acumen, analytical ability, and problem-solving skills. Excellent communication, stakeholder management, and leadership skills. Role and Responsibilities: Lead the overall finance function, including Accounting, Business Finance, FP&A, Taxation, Compliance, and Risk Management. Provide strategic financial insights and recommendations to the leadership team for decision-making and long-term growth. Drive annual budgeting, forecasting, and periodic financial reporting processes. Oversee statutory compliance, audits, and internal controls to ensure governance and risk management Partner with business leaders to evaluate investments, pricing strategies, and cost optimization initiatives. Implement best practices in financial systems, processes, and automation for efficiency. Mentor, guide, and lead the finance team, fostering a high-performance culture. Engage with external stakeholders including auditors, banks, consultants, and investors.

Management Trainee mumbai,new delhi,pune 8 - 13 years INR 11.0 - 13.0 Lacs P.A. Work from Office Full Time

To support the development, enablement, and expansion of Accops global partner ecosystem by assisting in strategic planning, partner onboarding, operations, and marketing initiatives. This is a high-growth opportunity for someone interested in building a career in channel sales, partner strategy, and ecosystem management. Key Responsibilities: Assist in onboarding and profiling of new channel partners Coordinate and track partner training, certifications, and enablement sessions Support partner engagement programs, including webinars, partner meets, and incentives Research and map channel ecosystem trends, competitor partner programs, and best practices Maintain partner data, dashboards, and performance trackers Collaborate with cross-functional teams: Sales, Marketing, Product, and Operations Support the creation of GTM plans and strategic presentations for partner growth Soft Skills Required Strong communication and interpersonal skills Analytical thinking and proficiency in Excel/Google Sheets Presentation and storytelling abilities (PowerPoint) Interest in technology-driven business models Ability to multitask and manage timelines Curiosity to learn about partner ecosystems and market dynamics Collaborative, self-driven, and execution-focused attitude Senior Account Manager / Account Director ( West) Functional Skills Required Mandatory: Cyber Security Know how. CASB, ZTNA, SSL VPN, VDI, WVD, DaaS, and Cloud know-how. Should be able to design, develop and implement a Business Development Strategy for local and/or international market. Adept at account management and relationship building resulting in achieving the revenue target annually. Should have a customer first approach. Should demonstrate strong leadership skills and team handling skills. Also, should be able to attract, develop and retain high-performing team members. Knowledge of IT Services (especially Virtualization Domain) and the ability to articulate the business value of those services. Generated business leads to achieve short and long-term revenue and profit growth. Should have developed and maintained an opportunity pipeline. Ability to present sales proposals and uncover/resolve any concerns or objections. Knowledge of and ability to utilize customer profiles and information. Good to have: An enterprise-level sales experience in similar domain. Few OEM certifications in the Security Area or the Cloud. Role and Responsibilities: Spearhead the entire Sales department i.e. Manage the overall Business Development process of sales. In depth sales knowledge of Accops solutions and products. Establish relationships with global, national and local management consulting firms. Train and mentor new joiners. Set up a team of high performing individuals and hone their sales skills. Respond strategically in customer settings,listen and determine client s business needs. Establish relationships with global, national and local management consulting firms.. Leading and collaborating pre-sales efforts to define technical solutions, assist with Statements of Work and deliver proposals. Demonstrate sales presentation skills. Open to travelling for business. Strong communication skills (both written and verbal) is a must Collaborator/ team player Clarity of thoughtv Sincere Proactive Self-motivated Logical bent of mind (Analytical) Flexible/adaptable Senior Account Manager / Account Director ( North) Functional Skills Required Mandatory: Cyber Security Know how. CASB, ZTNA, SSL VPN, VDI, WVD, DaaS, and Cloud know-how. Should be able to design, develop and implement a Business Development Strategy for local and/or international market. Adept at account management and relationship building resulting in achieving the revenue target annually. Should have a customer first approach. Should demonstrate strong leadership skills and team handling skills. Also, should be able to attract, develop and retain high-performing team members. Knowledge of IT Services (especially Virtualization Domain) and the ability to articulate the business value of those services. Generated business leads to achieve short and long-term revenue and profit growth. Should have developed and maintained an opportunity pipeline. Ability to present sales proposals and uncover/resolve any concerns or objections. Knowledge of and ability to utilize customer profiles and information. Good to have: An enterprise-level sales experience in similar domain. Few OEM certifications in the Security Area or the Cloud. Role and Responsibilities Spearhead the entire Sales department i.e. Manage the overall Business Development process of sales. In depth sales knowledge of Accops solutions and products.. Establish relationships with global, national and local management consulting firms. Train and mentor new joiners. Set up a team of high performing individuals and hone their sales skills. Respond strategically in customer settings,listen and determine client s business needs. Establish relationships with global, national and local management consulting firms. Leading and collaborating pre-sales efforts to define technical solutions, assist with Statements of Work and deliver proposals. Demonstrate sales presentation skills. Open to travelling for business. Strong communication skills (verbal and written both) is a must Collaborator/ team player Clarity of thought Sincere Proactive Self-motivated Logical bent of mind (Analytical)

Infra Lead pune 7 - 12 years INR 11.0 - 16.0 Lacs P.A. Work from Office Full Time

7+ years of experience in IT infrastructure and solution design. Strong knowledge of networking, switches, firewalls, storage systems, AD, DNS, and file servers. Hands-on experience with Windows/Linux servers, VMware, Hyper-V, and VDI platforms. Proficiency in cloud platforms (Azure/AWS/GCP). Experience in backup, disaster recovery, and high-availability solutions. Advanced troubleshooting skills across Windows/Linux environments. Proven track record in IT security and compliance. Role and Responsibilities: Manage and oversee IT infrastructure, including servers, networks, storage, and cloud systems. Provide hands-on support for system administration, troubleshooting, and performance optimization. Implement and monitor cybersecurity measures to safeguard systems and data. Lead IT projects such as system upgrades, migrations, and new technology rollouts. Ensure smooth functioning of end-user devices, software, and collaboration tools. Develop and enforce IT policies, SOPs, and best practices for security and compliance. Collaborate with internal teams to align IT with business objectives. Manage vendor relationships, IT procurement, and service contracts. Mentor and guide the IT support team to build technical expertise and accountability. Soft Skills Required Cross-functional leadership Technical enablement & partner programs Strategic account management Team development & mentoring Infrastructure design & optimization Proactive problem-solving and continuous improvement

Lead - Technical Support pune 10 - 20 years INR 13.0 - 18.0 Lacs P.A. Work from Office Full Time

PMP Certification (Mandatory); Prince2 or ITIL is a plus Job Summary: Accops is seeking a results-driven and detail-oriented Project Manager with a strong track record in managing and delivering projects in Virtualization, End-User Computing (EUC), or related technology domains. The ideal candidate should have experience working with platforms such as Accops, Citrix, VMware, or Nutanix, and should be well-versed in customer-facing project execution, stakeholder management, and cross-functional coordination. Key Responsibilities: Work as PMO for Customer Success organisation and drives Internal Transformation projects across Customer success teams as guided by leadership. Also do Internal stakeholder management while working hand in hand with Customer Success leadership. Lead end-to-end execution of Strategic/Critical Customer deployment and implementation projects for Accops product portfolio. Develop and maintain project plans, timelines, resource assignments, and communication strategies. Collaborate within Customer Success Organisation across Professional Services,Technical Support, CoE, Renewals and Customer Success Manager s Team to ensure post-implementation success and handover. Represent Customer Success and collaborate with Presales, Sales, Engineering, and Product Management teams for seamless project executions and handovers. Conduct kick-off meetings, manage scope, track milestones, and report progress to internal and external stakeholders. Ensure timely delivery of projects within scope, timeline, and budget, while maintaining high customer satisfaction. Identify and mitigate Project risks and Escalations in real-time. Provide project updates via status reports, dashboards, and executive briefings. Own customer communication cadence, including weekly reviews and stakeholder alignment. Adhere to organizational and industry-standard PM methodologies and governance. Key Skills & Qualifications: 5+ years of experience in IT Project Management with a focus on Virtualization, VDI, or Infrastructure projects. Strong domain knowledge in Accops, Citrix Virtual Apps and Desktops, VMware Horizon, Omnissa , Nutanix. PMP Certification (mandatory). Hands-on experience with tools like MS Project, JIRA, Smartsheet, or Monday.com. Excellent understanding of project lifecycle, resource planning, and budgeting. Proven ability to manage cross-functional teams across geographies. Lead without direct reporting Strong communication, presentation, and negotiation skills. Ability to manage multiple mid-to-large scale projects simultaneously. Preferred Experience: Previous experience working in a product-based tech company or Large system integrator. Exposure to End-User Computing (EUC), Secure Remote Access, or Zero Trust environments. Understanding of ITIL processes and service transition frameworks. Why Join Accops? Work on cutting-edge remote access and zero trust security solutions Collaborate with a passionate, agile, and customer-first team Opportunity to work hand in hand with Leadership in transforming customer success and lead strategic enterprise deployments A fast-growing work environment with room for learning and leadership Technical Skills Required Mandatory: Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, http analyser, Debug view etc. Knowledge in VAPT analysis & Security knowledge about security software such as DLP,firewalls (End point security are add on) Product and Application Support Good experience in product and application support with sound knowledge of networking and IT Infrastructure Must have worked on supporting any enterprise security applications like Zero Trust, Identity Management solution, Multifactor Authentication Solution Any support experience in Virtualization products coming from Citrix, Microsoft, Dell, etc. Should have worked with any reverse proxy solutions Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS, etc. OWASP Application Security Guidelines How typically big enterprise support product installation and upgrades are managed and how the patch management is done Knowledge of PowerShell scripting, Linux shell scripting, and Python Infra Support Excellent knowledge in Windows Server operating systems & Roles - Active directory, Group policies,Remote Desktop services, IIS, FSMO roles. Process data analyzing, Windows sys- internals tools knowledge will be add on. Batch and PowerShell scripting will be desirable Work experience in Client-side operating systems -Windows 7,8,10 are must Very good Working knowledge in Linux & Mac operating systems Support Management and Tools knowledge Good knowledge of L1 and L2 Ticket tracking tools Good Knowledge of Service level management tools Should be able to manage escalations and the agreed and provided SLA for various clients Should be able to provide reports for any escalations, Root cause Analysis (RCA) ,Productivity reports Must make sure escalations are managed at root level and there is zero repeat escalations Excellent knowledge on Server Operating systems (Win 2016/19/22, Linux flavors) Proficient in Networking - DNS, DHCP, basic routing concepts, network monitoring commands & tools, Good knowledge in IT Infrastructure & Security concepts -Storage, File servers, SSL certificates, VPNs gateways, VAPT analysis, UTMS etc Good knowledge in Azure Cloud, conceptual understanding in Desktop as service, working experience in Azure Virtual Desktop / equivalent products Good to have: Knowledge of Windows kernel Drivers Kubernetes and Container technologies Prior experience in support ticketing tools and process Experience in documentations Certifications - ITIL3 or ITIL4 Role and Responsibilities: To provide solutions, not workarounds Good listener to customer, provide on time deliveries; Involve appropriate authorities when escalations are required Make sure Support deliveries are under SLAs Provide Solution documents, KB articles & RCAs and make sure team members are following the process Proactively involve in escalations and make sure customer commitments are met Coordinate with Product Management team for bug fixes, new feature escalations & development related items and make sure on time resolution Good with Statistical data, analyze priorities and involve in the product improvement discussions work as a leader of special or Ongoing requirements Use appropriate judgement during critical environments. Reproduce customer issues and if required, analyse the root cause; Check and verify any viable solutions available other than development such as creating scripts, simple solutions etc. Soft Skills Required Strong communication skills (verbal and written both) Logical bent of mind (Analytical) Strong verbal communication skills Senior Professional Services Consultant Technical Skills Required Mandatory: Strong knowledge in Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling and Remote Desktop Services. Strong understanding of Linux Operating system and proficient knowledge of fundamentals. Strong networking knowledge and familiarity with various monitoring and troubleshooting tools (Wireshark, Process Monitor, Nmap, debug view,etc). Infrastructure design Must have experience in any of the following technologies: VDI, Desktop Virtualization, Application Virtualization, Load Balancing, VPNs, Proxy, Firewalls, etc. Secure Gateway -VPN / MFA/ IAM / ZTNA Good to have: Cloud management skills Experience of working with a product (OEM) company in support or implementation or pre-sales Understanding of the Scripting languages: Bash Shell & PowerShell. Knowledge on Accops / Citrix/ VMware products. Key Responsibilities: Co-ordinate with the customer and help design, deploy and roll out Accops Solution suites based on SoW. Managing relationship with internal and external stakeholders. Driving 360-degree communication with internal and external stakeholder s while being engaged with the project. Change Management in SoW with customer and product engineering team Driving projects from Implementation phase to roll-out and completion while ensuring project goals and success criterions are met. Manage multiple implementation projects simultaneously with the implementation team Plan overall execution and timely reporting of multiple projects Sharing knowledge with the team, enabling them with more tools and knowledge and growing the team. Work with the product management team to improve the product by suggesting new features and enhancements. Open to travel to Client location. Good articulation skills Solution designing skills Team player & quick learner Technical Skills Required Mandatory: Product and Application Support Must have good experience in product and application support with sound knowledge of Networking and IT Infrastructure. Must have worked on supporting any enterprise security applications like Zero Trust, Identity Management solution, Multifactor Authentication Solution Any support experience in Virtualization products coming from Citrix, Microsoft, Dell, etc. Should have worked with any reverse proxy solutions Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS, etc. Must have knowledge of OWASP Application Security Guidelines. Must know how typically big enterprise support products installation and upgraded are managed and how patch management is done. Knowledge of PowerShell scripting, Linux shell scripting, and Python Infra Support Excellent knowledge in Windows Server operating systems & Roles - Active directory, Group policies,Remote Desktop services, IIS, FSMO roles. Process data analyzing, Windows sys- internals tools knowledge will be add on. Batch and PowerShell scripting will be desirable Work experience in Client-side operating systems -Windows 7,8,10 are must Very good Working knowledge in Linux & Mac operating systems Good knowledge of Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analyzing, Prior experience in working with Wireshark,Nmap, http analyzer, Debug view, etc. Knowledge of VAPT analysis and security knowledge about security software such as DLP, and firewalls (Endpoint security is added) Support Management and Tools knowledge Good knowledge of L1 and L2 Ticket tracking tools Good Knowledge of Service level management tools Should be able to manage escalations and the agreed and provided SLA for various clients Should be able to provide reports for any escalations, Root cause Analysis (RCA) ,Productivity reports Must make sure escalations are managed at root level and there is zero repeat escalations Must Have Knowledge Virtualisation Technologies - Citrix, VMware, Red Hat, etc. OS Knowledge - Microsoft/Linux Expert-level Troubleshooting and Analytical skills Medium to expert level knowledge on Microsoft Active Directory, Networking, Cybersecurity, etc. Nice to have: Knowledge of Windows kernel Drivers Kubernetes and Container technologies Prior experience in support ticketing tools and processes Experience in documentation Certifications - ITIL3 or ITIL4 Role and Responsibilities: To provide solutions, not workarounds Good listener to customer, provide on time deliveries; Involve appropriate authorities when escalations are required Make sure Support deliveries are under SLAs Managing the Team under you. Provide Solution documents, KB articles & RCAs and make sure team members are following the process Proactively involve in escalations and make sure customer commitments are met Coordinate with Product Management team for bug fixes, new feature escalations & development related items and make sure on time resolution Good with Statistical data, analyze priorities and involve in the product improvement discussions Work as a leader of special or ongoing requirements Use appropriate judgement during critical environments Reproduce customer issues and if required, analyse the root cause; Check and verify any viable solutions available other than development such as creating scripts, simple solutions etc. Open to travel to client location for escalation. Strong communication skills (written and Verbal)