Outlet Manager

As an Outlet Manager in the Quick Service Restaurant (QSR) specializing in Authentic Punjabi Cuisine, your primary responsibility will be to oversee the daily operations of the restaurant. This includes supervising the kitchen, service, and front-of-house areas to ensure smooth functioning. You will be tasked with leading, training, and motivating the outlet staff to uphold high service standards and provide exceptional customer experiences. Managing inventory, procurement, and vendor coordination will be crucial to maintaining consistent stock levels and ensuring operational efficiency. You will also be responsible for ensuring compliance with food safety and hygiene standards set by FSSAI. Monitoring outlet sales, controlling costs, and achieving monthly revenue targets are essential aspects of this role. Handling customer feedback and complaints professionally and empathetically is key to maintaining customer satisfaction. Maintaining the cleanliness, ambiance, and visual appeal of the outlet is necessary to create a welcoming environment for guests. Implementing standard operating procedures (SOPs) and brand standards across all operations will help in delivering a consistent experience to customers. Preparation of daily sales reports and timely submission of management information system (MIS) reports will be part of your routine tasks. Additionally, you will oversee the maintenance and functionality of all equipment and infrastructure within the outlet. To qualify for this position, you should have a minimum of 2-4 years of experience in QSR or restaurant operations, preferably with expertise in Punjabi cuisine. Proven team management and leadership skills are required to effectively lead the outlet staff. A strong understanding of inventory control, POS systems, and basic accounting principles is essential. Excellent communication and interpersonal abilities are necessary for interacting with staff and customers. A customer-first mindset and the ability to thrive in a fast-paced environment are crucial for success in this role. Knowledge of food safety standards and local compliance regulations is also necessary. This is a full-time, permanent position with benefits such as health insurance and provident fund. The work location is in person, and the required experience includes a minimum of 2 years as an Outlet Manager and 2 years in the restaurant industry.,